Type of position
Full-time position
Key languages
French & English
Sector
IT / Helpdesk
About our Client
Are you passionate about IT & CRM solutions ? We are looking for a Helpdesk Technician to join a French company, a leader in the customized assistance industry. Our client trust us to find the best addition to their team. If you would like to work in an environment where the excellence and professionalism is valued, this opportunity is for you!
The Offer
• Manage the communication with all external suppliers
• Ensure the compliance in terms of SLAs
• Make sure to implement and inform our partners of the new versions of the contact center solutions
• Handle and escalate the incidents through the ticketing system and internally inform about the potential impact
• Work closely with the CRM Product team and the business teams to define and implement the new contact center solutions (for instance voice, sms, chat and WhatsApp)
• Provide improvement ideas to grow the operations performances
• Help to design, build and implement the omnichannel project
• Support the transitions and assist the omnichannel transformation
• Stay up to date on specific topic and participate the benchmarks (workforce management, asynchronous chat, WhatsApp push)
Requirements
• Excellent communication skills in English (French is preferable)
• At least 3 years of experience working in a contact center environment
• Able to multi-task, to be proactive and good with time management
• Strong knowledge of the contact center specificities (IVR management, channel automation, call distribution, etc.)
• Technical mind and problem-solving skills
Benefits
• Attractive salary
• Permanent contract
• Health insurance
• Meal allowance
• Transport subsidy
• Great office space in Oeiras (with good public transport access)
The Process
1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!
Are you looking for international talent for your company?
Eugenia Talent Recruitment is a Portuguese recruitment agency, that was born after years of experience in the recruitment field by the hand of Republica 45.
Specializing in multilingual jobs and internships abroad, we represent the link between talent and employers. Our service is personalized, as we are not a job board: we specialize in customized recruitment solutions.
Through our partnerships, we make sure we are able to do what we love the most:
Contribute to a globalized world where opportunities are endless, make sure we connect the right talent to the right position, and take care of all the parties involved by delivering a genuine service.
