As a Customer Support at Keystone Education Group you are mainly responsible for helping our clients receive the best possible user experience. You will make sure that questions and issues regarding the bookings made in our education portal are received and answered in a timely and professional manner.
Further, the role includes customer service and creating tutorials and instructive material for coworkers as well as facilitating knowledge sharing within the different teams in our company.
In this role you will also participate in projects outside the scope of findcoursesPRO, such as qualification of education providers, implementation of new customers and providers, client support workshops, team building activities and development of routines and enhanced products in the support-team.
Relations:
Clients, participants and education providers
Other support team members in findcoursesPRO
Sales team
Operations Manager for findcoursesPro
Head of Marketing
Responsibilities:
Client support - answering incoming service tickets and questions via our service hub Freshdesk, email and phone
Handle booking requests and reminders
Invoicing
Publish new educations to our education portal
Approve incoming reviews
Follow up course attendance
Implementation of new customers
Keep the information on the clients site updated and functional
Creating pedagogical tutorials, webinars and guides for clients
Basic knowledge in different legal matters regarding booking & payment terms and clients agreements
Knowledge sharing:
Active and contributes with knowledge, input and ideas on joint meetings
Involved in onboarding processes of new employees and provides important documents and notes
Ensures that the documents and templates are up to date and available
Required competences:
Native speaker in French
Well organized, structured, and service minded
Ability to teach and mentor
Solution oriented and flexible
Excellent communication skills and ability to supply our customers and suppliers with information in a pedagogical way
A good technical knowledge and ability to adapt new technical systems
Required Attributes:
Professional, with a high work ethic that always aims to exceed expectations
Passionate of what you do and see possibilities in everything
Performance orientated, always striving to deliver on time - and in full
Prestigeless energizer that does what needs to be done
Creative and driven team player
Strong communication and interpersonal skills
This is a customer support role, where you will assist clients and course participants via email and phone.
The role is based in Stockholm, with the possibility to work partly remotely by agreement.
Professional proficiency in English is required.
Proficiency in Swedish is considered an advantage.
The support function needs to be staffed during regular office hours. We are open to candidates interested in either part-time or full-time positions.
Opportunity to make a real impact in a growing company
Collaborative and international work environment
High level of ownership and autonomy
Meaningful projects and learning opportunities
Flexible working and regular company events throughout the year
An international work environment with colleagues from different nationalities
A friendly and inclusive international work environment with plenty of space for initiatives and original ideas
To be part of a successful, talented and fast growing team who cares deeply for our users and clients
Exciting new projects in a great industry that promotes social good
Regular team activities and fun events
At Keystone, you will be working with passionate, professional and high-performance individuals. Together, we have grown successfully into more than 700 talented employees with sites that are recognized as the world's leading search engines for education. Ambition, drive and great ideas help us reach our goals – join us in the next step of your career!
Please send us your application by hitting the button "Apply here!".
Keystone is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.
We help students make one of the most important decisions of their lifetime, finding the right study program. At Keystone, we actively build bridges between prospective students and institutions on our global network of 500+ websites.
