Job Description
Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative to join our Client, a prominent Travel Company based in Greece. This role includes a fully paid relocation package, welcoming candidates who are ready to start a new chapter in a vibrant and beautiful location.
As a French Speaking Customer Service Representative, you will provide exceptional support to French-speaking travelers, assisting them with travel inquiries, bookings, and providing personalized travel advice to ensure memorable experiences.
Responsibilities
- Deliver exceptional customer service in French through phone, email, and chat, handling travel-related inquiries and bookings
- Assist customers with travel planning, reservations, changes, and cancellations
- Resolve customer issues efficiently and professionally to ensure satisfaction
- Maintain detailed and accurate records of customer interactions in the CRM system
- Collaborate with travel partners and internal teams to fulfill customer requests
- Stay updated on travel industry trends, destinations, and company offerings
- Effectively manage multiple tasks in a fast-paced, dynamic environment
Requirements
- Fluency in French and English, with excellent communication skills
- Strong customer service skills and a passion for travel and hospitality
- Previous customer service experience, preferably in the travel or tourism industry, is highly desirable
- Adaptability and openness to relocation to Greece with fully covered relocation support
- Ability to manage multiple customer inquiries efficiently and professionally
- Detail-oriented, organized, and able to work independently as well as part of a team
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
