Job Description
Mercier Consultancy is proud to present an exceptional opportunity for a French Customer Service Representative to join a leading Telecommunications Giant, with relocation to Greece. In this pivotal role, you will provide top-tier support to French-speaking customers, addressing their inquiries and resolving issues related to telecommunications services.
Your proficiency in French will be essential in delivering clear and effective communication, ensuring a seamless customer experience. You will play a significant role in maintaining the company's reputation for outstanding service in a dynamic and fast-paced environment.
Responsibilities
- Provide excellent customer service in French regarding telecommunications products and services
- Assist customers with troubleshooting, service inquiries, billing questions, and technical issues
- Resolve customer complaints efficiently and with professionalism
- Keep accurate records of customer interactions in the CRM system
- Work closely with technical teams to address complex issues
- Stay up-to-date with industry trends and company products
- Participate in relocation process and adapt to working in Greece
Requirements
- Fluency in French and English with excellent verbal and written communication skills
- Willingness and ability to relocate to Greece
- Strong customer service skills and a problem-solving mindset
- Previous experience in telecommunications or related customer service roles is preferred
- Ability to work in a fast-paced and evolving environment
- Detail-oriented with strong organizational skills
- Comfortable using customer support software and CRM platforms
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
