Job Description
Mercier Consultancy is offering an exciting opportunity for a French Speaking Customer Service Representative to join our Client's Subscription-Based Services team with relocation to Greece. In this important role, you will provide outstanding support to French-speaking customers, guiding them through their subscription inquiries and ensuring a smooth customer experience.
Your fluency in French will be key in helping clients with subscription management, billing questions, and service support. This position requires a proactive and customer-focused individual who enjoys working in a dynamic environment and is eager to relocate to Greece.
Responsibilities
- Provide excellent customer service in French relating to subscription services
- Assist customers with subscription sign-ups, renewals, cancellations, and troubleshooting
- Handle billing inquiries and resolve payment issues efficiently
- Document all customer interactions accurately in the CRM system
- Collaborate with internal teams to ensure customer satisfaction and timely issue resolution
- Collect and communicate customer feedback to improve service offerings
- Stay informed about subscription products and company policies
Requirements
- Fluency in French and English, with excellent communication skills
- Strong customer service orientation with problem-solving abilities
- Prior experience in customer service, preferably in subscription-based industries
- Willingness and ability to relocate to Greece
- Detail-oriented, organized, and capable of managing multiple inquiries simultaneously
- Ability to work effectively in a fast-paced and dynamic environment
- Familiarity with CRM systems and customer support software is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
