Job Description
Mercier Consultancy is thrilled to offer an exciting opportunity for a French Speaking Customer Service Representative to join our Client's Streaming Services team based in Greece. This role includes a fully paid relocation package, making it an excellent chance to advance your career while experiencing life in Greece.
As a French Customer Service Representative, you will be the voice of our client, assisting French-speaking customers with inquiries related to streaming services, subscription management, technical issues, and content access. You will play a vital role in delivering a seamless and enjoyable streaming experience for our customers.
Responsibilities
- Provide exceptional customer service to French-speaking customers regarding streaming services
- Assist with subscription management, billing questions, and troubleshooting technical issues
- Resolve customer complaints professionally and promptly to ensure satisfaction
- Maintain accurate records of customer interactions in the CRM system
- Collaborate with technical and content teams to address and resolve complex issues
- Stay informed about new features, promotions, and streaming service updates
Requirements
- Fluency in French and English with excellent communication skills
- Strong customer service orientation and problem-solving abilities
- Previous experience in customer service, preferably in telecommunications, tech, or streaming services
- Ability to work in a fast-paced environment and manage multiple inquiries simultaneously
- Detail-oriented with strong organizational skills
- Willingness to relocate to Greece with full support provided
- Familiarity with CRM systems and customer support software is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- And More...
