Job Description

Qualifications & Desired Skills

• Answer all inbound chats/emails within SLA.
• Escalate complex issues appropriately.
• Comprehend issue(s) and try to resolve on first contact.
• Use appropriate macros per workflow.
• Use appropriate grammar, sentence structure or syntax.
• Drive daily actions based on discussion & guidance from Team Lead.
• Have basic product knowledge to be able to search product info on partner portals (Amazon, Walmart, Wayfair, etc.).
• Have good product knowledge and ability to improve over time.

Qualifications & Desired Skills

• Proficient computer skills and experience with MS Office.
• Excellent communication (written and verbal) skills.
• Good comprehension skills
• Good documentation skills
• Previous call or contact center experience, 3 6 months.
• Flexible to work multiple shifts, including weekends.
• Can handle multiple tasks. Preferred:
• Excellent attendance
• Experience with ticketing system like Zendesk, SAP, Shopify, MS Office preferred.
• Coachable, Proactive, Quick learner, Collaborative
• French native