Content Moderation position, where the Agent will moderate videos from a social media network. After analysing the content, following the guidelines the person will tag the video with the decision. It's a job that requires attention to detail and patience with repetitive job. It is an growing account with many opportunities.
Key Responsibilities:
Customer support to German, Italian and French speaking customers by phone, email, chat and social media channels.
Support our merchants for all questions and inquiries about our products and services.
Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants.
Closely work with other departments together, for example Sales and Marketing.
24/7 Monday to Sunday rotative shifts
07:00 - 16:00
14:00 - 23:00
22:30 - 07:30
(on-site 100%)
Requirements
To be able to work under pressure and to have good stress management; To decide quickly and to be agile; To be confident and independent; To feel comfortable with repetitive tasks.
French C2 level
English B2/C1 - the agent needs to be able to write reports to the client in English and understand the communication shared within the team.
Benefits
Competetive Salary
Travel costs - Reimbursement of Airfare at the end of the 6th month of contract - up to 400€ in Economy class
Accomodation - Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)
Relocation from inside of Portugal: we don't provide unless the candidates are currently in the accomodation of competitors
Health Insurance - Since day 1
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles.
By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines.
CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR).
We are the global market leader in international tech CX recruitment. Why?
Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe.
Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program.
Join us on our journey to shape the future of global recruitment and talent mobility!
www.cbtalents.com
