Job Description

Position: French Call Center Agent

Location: 6th of October City, Egypt

RayaCX is a leading customer experience management company, providing innovative solutions to clients across various industries. We are currently seeking a French Call Center Agent to join our team in 6th of October City, Egypt on a temporary 6-month contract.

As a French Call Center Agent, you will be responsible for handling inbound and outbound customer calls in French, providing excellent customer service and resolving any issues or concerns. You will also be responsible for accurately documenting customer interactions and maintaining customer records.

Key Responsibilities:

- Handle inbound and outbound customer calls in French

- Provide exceptional customer service by addressing customer inquiries and concerns

- Identify and escalate priority issues to the appropriate department

- Accurately document customer interactions and maintain customer records

- Meet or exceed individual and team performance goals

- Continuously improve product knowledge and stay updated on company policies and procedures

- Collaborate with team members to ensure customer satisfaction and retention

- Adhere to company guidelines and quality standards

Requirements:

- Fluency in French (both written and verbal)

- Excellent communication and interpersonal skills

- Strong problem-solving and decision-making abilities

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Proficient in MS Office and other computer applications

- Willingness to work flexible hours, including weekends and holidays

- Graduates, Under grads and gap year

Contract Details:

If you are fluent in French and have a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity with RayaCX. Join our dynamic team and be a part of our commitment to delivering outstanding customer experiences.