Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Key Responsibilities

Customer Service

• Act as the primary contact for customers regarding shipment status, inquiries, and service requests.
• Provide timely shipment updates and milestone tracking.
• Handle customer complaints and resolve service issues professionally.
• Build and maintain strong customer relationships.
• Coordinate with sales teams to support customer requirements and business growth.
• Ensure customer SOPs and service expectations are met.

Operations Management

• Coordinate export and import shipments via Ocean Freight.
• Arrange bookings with shipping lines, transporters, and overseas agents.
• Monitor shipment movement from origin to destination.
• Ensure timely cargo pickup, stuffing, transportation, customs clearance, and delivery.
• Manage shipment exceptions and operational disruptions.
• Coordinate closely with transport vendors and customs brokers.
• Verify document accuracy and regulatory compliance.
• Ensure timely invoicing and revenue recognition.
• Verify vendor invoices and operational costs.

Coordination & Communication

• Liaise with shipping lines, CHA partners, transporters.
• Coordinate with origin and destination offices to ensure smooth shipment execution.
• Follow up on shipment milestones and document submission timelines.

KPI Management

• Update shipment information in systems.
• Maintain operational reports and shipment trackers.
• Monitor KPIs such as:
• On-time shipment execution
• Documentation accuracy
• Customer response time
• Customer satisfaction
• Shipment profitability

Employee Type:

Permanent

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