General informations

AGL (Africa Global Logistics) is the leading multimodal logistics operator (port, logistics, maritime and rail) in Africa. The company is now part of the MSC Group, a leading maritime and logistics company.

Thanks to its expertise developed over more than a century and to more than 23,000 employees in 50 countries, AGL provides its African and global customers with global, tailor-made and innovative logistics solutions, with the ambition of contributing to the transformation of Africa in a sustainable way.
AGL is also present in Haiti and Timor.

Are you looking for a rewarding experience in an international environment? Do you want to make an impact in a company that puts Africa at the heart of its project?

Join AGL, the leading multimodal logistics operator on the African continent!

Mission Description

1. Acknowledge Receipt & Pre-Declaration Review
- Acknowledge receipt of full sets of documents/files from IFFOS Operators.
- Confirm the validity and completeness of clearance documents (pre-declaration check).
Allocate files to declarants for timely entry submission.
a. Liaise with the Team Leader, IFFOS Operators, and Operations Supervisor to confirm the appropriateness of documents and request any missing or additional information.
b. Ensure declarants carry out accurate and timely declarations in the iCMS system.
c. Ensure entries are updated in SPOT and WAY.
d. All PGA-CDs must be submitted in the TFP system in a timely manner. Once entries are paid, confirm that KEBS-CD and all other PA-CDs are fully submitted in TFP and shared with the team for clearance processing.
2. Customs Entry Lodgment & Work Distribution
- Lodge customs entries in the iCMS system.
- Ensure fair and balanced allocation of files among declarants.
- Ensure each declarant meets the daily KPI target of 100 lines per day.
3. Continuous Monitoring & Follow-Up
- Ensure declarants constantly check TFP and iCMS systems to monitor passing entries and permit approvals.
- Promptly respond to any rejected entries or permits.
- Escalate issues for support when necessary to avoid delays
4. Support & Coordination
- Support the Team Leader, Supervisor, and Port Operators with any inquiries or customs rejections.
- Provide clarification and guidance on customs documentation, duties, requirements, and regulations.
5. Query Resolution & Escalation
- Handle customs queries in coordination with the Supervisor.
- Escalate unresolved issues to the Managers within 24 hours.
- Make physical interventions at relevant offices/ports where necessary to ensure resolution.
6. Reporting & Monitoring
- Share the Job Allocation Report daily.
- Ensure each declarant submits their Daily Activity Report without fail.
7. Duty and Tax Projection
- Perform duty and other tax projections accurately and in a timely manner to support smooth entry processing and planning& bond projection

Profile

1. Diploma in C & F or related field
2. ICMS training
3. East African Freight Forwarding Practicing Certificate will be an added advantage.
4. 5 years' experience in a busy logistics'/ freight forwarding industry.