Job Description
To develop and market the Swift Freight Forwarding service
Supervise end-to-end freight forwarding operations (import, export, air, sea, and land)
Coordinate with customs, shipping lines, and port authorities for clearance and release
Ensure timely preparation and submission of documentation (BLs, DOs, declarations)
Oversee transport scheduling, delivery coordination, and client communication
Maintain tracking systems using Microsoft Office and Google Sheets
Troubleshoot delays, shipment issues, and customer complaints
Monitor performance metrics and implement process improvements
Uphold compliance with customs, quarantine, and port regulations
Mentor and manage staff across freight and documentation functions.
Requirements
Conversational English (conversational in Chinese a plus)
Experience in freight forwarding, customs clearance, or export logistics
Familiar with import/export documentation and PNG customs processes
Strong problem-solving and decision-making skills under pressure
Proficient in Microsoft Suite and Google Sheets
Adaptable and well-suited for a rugged, fast-paced work environment
Willingness to be based in Lae, Papua New Guinea.
Benefits
On-site staff accommodation provided
Company vehicle for work use and basic personal needs
24/7 monitored accommodation and premises with dedicated security
One (1) month paid annual leave
Visa and relocation support for overseas candidates
A genuine opportunity to build, stabilise, and improve IT systems that directly impact real operations
