Job Description

Minimum Requirements:

• Matriculation.
• 2 years of estimates experience.
• 2-5 years of experience in freight forwarding for air, road, and sea cargo. 

Responsibilities:

• Gather essential information to commit to provided rates and maintain meticulous documentation in our Quotation System for seamless continuity during colleagues' absence.
• Respond to customer quotation requests within specified timeframes, encompassing:
  Offering guidance on transportation logistics (operations, contingencies, insurances, customs, routing).
• Reviewing routing provided by MO when necessary.
  Verifying customer eligibility for special rates and adhering to agreed charges.
• Skillfully negotiating rates.
  Executing quotation creation.
  Ensuring quotation profitability.
  Setting validity and incorporating terms and conditions.
  Implement quotation reminders to enhance rates and business acquisition.
• After quote acceptance, provide a clear handover to the Operations Department, including buying rates, selling rates (quotation), and correspondence with third parties or networks (if required).
• Offer customer feedback to the middle office for continuous improvement.
• Maintain rate validity with customers.
• Facilitate the transition of "walk-in customers" to the Customer Services Support Team for growth and development.
• Directly interact with customers through telephone or electronic means.
• Obtain and evaluate all relevant information to address inquiries effectively.
• Negotiate rates and compile estimates based on project or shipment requirements.
• Assess the feasibility of business, negotiate rates, plan the scope of work, and present tenders to clients.
• Plan, negotiate rates, and provide quotes for projects.
• Ensure the accuracy and profitability of all submitted quotations.
• Base quotation negotiations on both service quality and cost.
• Communicate and coordinate with internal departments.
• Facilitate seamless handovers of shipments to internal departments.
• Maintain regular communication with the network.
• Negotiate rates with nominated and approved third parties upon client and network requests.
• Manage general administrative tasks.
• Assist the Commercial Department in keeping the quotation module updated.
• Ensure smooth handovers to operations for new and existing business.
• Cultivate positive customer relationships to deliver an efficient and satisfying experience.