Job Description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Forwarder.

Be part of the movement – and play your part.

About the role

The main responsibility of this role is to oversee the daily bookings and associated operational requirements of selected customers, ensuring that all forwarding activities are managed efficiently and effectively. This involves coordinating with hauliers, carriers and internal departments to ensure clear communication, timely execution and successful completion of each job. The role requires a proactive, organised and adaptable approach, with the ability to respond quickly to incoming customer orders, identify suitable transport solutions and put plans into action within tight timeframes.

You will be responsible for

• Manage and oversee daily customer bookings, ensuring all orders are processed accurately and transport arrangements meet customer requirements and deadlines.
• Coordinate with hauliers and carriers to arrange collections and deliveries, maintaining clear communication and monitoring each job through to successful completion.
• Respond quickly to incoming customer orders, identifying suitable transport solutions and putting plans into action within tight timeframes.
• Oversee the daily administration and operations of the forwarding department, ensuring all documentation, records and processes are completed accurately and efficiently.
• Maintain regular communication with customers, colleagues and transport partners, providing updates, resolving issues and ensuring a reliable and efficient service is delivered.

About you

You will be a proactive, organised and commercially minded individual with a strong customer focus and a minimum of three years’ experience in the freight forwarding industry. You will have excellent problem-solving, planning and organisational skills, with the ability to work effectively in a fast-paced environment, manage competing priorities and respond quickly to changing operational demands. A good knowledge of European dry freight and temperature-controlled (cold chain) markets, alongside access to an established European haulier network, is essential.

You will be multilingual, with fluency in English, Polish and at least one additional European language. Strong IT skills, including confident use of Microsoft Office and other relevant software packages, are required. Excellent communication and interpersonal skills are vital, as you will liaise daily with drivers, suppliers, internal colleagues and customers. You must be able to work independently, use your initiative and contribute positively as part of a team, while maintaining a professional approach and delivering a high standard of customer service.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now, let’s talk about what we can offer you.

When you join us, you become part of a fantastic business that genuinely invests in the growth and development of its people. Alongside a supportive culture, you’ll have access to a range of excellent benefits, including:

• Pension Scheme – After successfully completing your probation, you’ll have the opportunity to join our Company Pension Scheme. Plus, members of the scheme may also be eligible for life assurance (subject to criteria).
• Holiday Purchase Scheme – Flexibility to buy additional holiday days to suit your lifestyle.
• Bike to Work Scheme – Save money and stay active with our cycle-to-work initiative.
• HSF Assist – Our employee assistance programme offers a variety of support services, including a GP Advice Line, Virtual Doctor, Counselling and Emotional Wellbeing Support, and a Legal Helpline.
• Health Plan with HSF – Enjoy benefits like cashback on dental treatments, glasses, and more.
• MyGym – Access great discounts at hundreds of gyms, health clubs, leisure centres, outdoor bootcamps, and studios offering yoga, Pilates, CrossFit, and more.
• Free Ferry Travel – Enjoy unlimited free ferry travel for up to four guests between Dover and Calais or Newcastle and Amsterdam.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

This recruitment process is managed by the DFDS Talent Acquisition team. We kindly ask external recruitment agencies to refrain from contacting us regarding this opportunity.