Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Turkish, Portuguese, or Spanish to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.
Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.
Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
Resolve technical, account, and gameplay queries with empathy and professionalism
Escalate complex issues and collaborate with internal teams to ensure thorough resolution
Identify and report recurring player issues, suggesting improvements to enhance the player experience
Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction
Fluency in written and spoken Turkish, Portuguese, or Spanish
Solid verbal and written English communication skills for effective internal collaboration and external communication
Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
Demonstrated empathy, patience, and excellent problem-solving skills
Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
Deep interest in online games and a genuine desire to help the player community
This is a freelance, remote, part-time position
All applicants must be 18+ and able to receive international payments
Applications must be submitted in English
If you’re passionate about games, fluent in Turkish, Portuguese, or Spanish, and excited to provide. Join us as we continue to create unforgettable moments for players worldwide!
Stillfront is a global games company. We develop and publish digital games that are played by more than 50 million people each month. Our diversified portfolio spans well-established franchises like Big Farm, Jawaker and Supremacy, to smaller, niche games across our different genres. We believe gaming can be a force for good and we want to create a gaming universe that is digital, affordable, equal, and sustainable. Our HQ is in Stockholm, Sweden, but our game development is done by teams and studios all over the world. Our main markets are the US, Japan, MENA, Germany, and the UK. Stillfront's shares (SF) are listed on Nasdaq Stockholm.
