Job Description

Freelance Operations Lead

Department: Revenue Operations

Employment Type: Freelance

Location: France

Reporting To: Bérénice Rioux

Description

Job Title: Freelance Operations Lead

Department: Revenue Operations

Employment type: Part-time, 3 days per week,

Duration: 4 months

Location: France, remote or Paris based. We welcome applications from candidates across Paris or full-remote position in France. Please note that you will need to have the right to work in the France, as we are currently unable to offer visa sponsorship.

WE ARE ZIGZAG - THE WORLD’S MOST CONNECTED ​POST-PURCHASE AND RETURNS NETWORK

We are an award-winning eCommerce returns and post purchase specialist, founded in 2015.

With over 250 team members across the UK, Bulgaria, France, Portugal, Germany, and Spain, we are continually innovating the after-checkout experience for our retailers by reducing cost and complexity, driving sustainability, and fostering customer loyalty.

Today, our SaaS platform provides access to over 3,000 carrier lanes across 170 countries, supporting more 1,100 retailers including our leading enterprise and logistics clients The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, Photobox, Carrefour, Lands’ End and DHL.

We were the experts in returns. Now we are the experts in the whole post-purchase experience!

👉 Discover more: https://www.zigzag.global/about-us

OUR CULTURE AND VALUES

Our culture is built on three core values, Start-up Spirit, Human Heart, and a Grown-up Mindset which guide how we collaborate and make decisions.

It isn’t something written on posters – it’s something we bring to life every day through our actions, our relationships, and how we show up for each other and our customers.

Everyone plays a role in shaping our culture through how we communicate, support one another, and celebrate success. Being a ZigZagger means taking ownership, bringing curiosity and energy to everything you do, showing resilience when challenges arise, and leading with care by putting “we before me.” You’ll use sound judgment, stay open to new perspectives, and continuously look for ways to learn, grow, and improve.

About The Role

We are looking for an experienced freelance operations professional to cover the France operations scope during the Director of Operations' temporary leave.

France operations sits at the intersection of Revenue and Growth Operations. The team is currently running a major CRM unification project between the France and UK entities, alongside continuous improvement of the revenue engine (lead management, pipeline structure, reporting and dashboards) and the deployment of ambitious outreach strategies to build pipeline for 2027.

This is a steering and facilitation mission, not a build-from-scratch one. The systems, rituals and roadmap are in place: the mission is to keep them moving, arbitrate priorities, unblock the team, and make sure nothing critical stalls over the coverage period.

Key Responsibilities

1. Operational steering of the France Ops team

Two team members Revenue Operations and Growth Operations) remain autonomous on execution. The freelance provides the operational layer above them:

• Run the existing bi-weekly sprint cadence (planning, mid-sprint check) and deliver the business debrief Sales / CS performance) at each sprint.
• Arbitrate and prioritise the Ops project portfolio against company objectives.
• Review and challenge project proposals before they enter the roadmap.
• Unblock day-to-day execution and act as escalation point on operational trade-offs.
• Flag to the Country Manager anything requiring a decision outside the mission's mandate.

1. CRM unification project – France side

• Facilitate the France workstream of the HubSpot unification project, including workshops with the external agency.
• Act as the France counterpart in the alignment work with the UK team.
• Keep the project's decisions documented and its timeline visible to French leadership.

1. CRM & data governance

• Act as the reference point for arbitration on CRM data structure and definitions (account ownership rules, segmentation and routing logic, field definitions where ambiguity persists).
• Ensure the lead and pipeline management model (deal creation triggers, stage definitions, minimum deal value, lead object usage) is applied consistently and stays aligned with the UK model.

1. Growth operations

Pipeline generation for 2027 relies on an automation and enrichment stack (HubSpot, n8n, Edges - formerly Captain Data, Similarweb) and adjacent tools. During the mission, the freelance is expected to:

• Steer the growth roadmap and arbitrate what gets built, and when have enough hands-on command of the stack to keep campaigns running through absences and peaks.
• Bring an outside perspective on where we can improve our stack and overall flows for 2027.

What We're Looking For

Must have:

• 6+ years in Revenue Operations, Business Operations or a comparable GTM operations role, ideally in B2B SaaS.
• Hands-on CRM expertise (data model, pipelines, workflows, reporting) and experience with automation and enrichment tooling (n8n, Edges, Similarweb or similar).
• Fluent English: the role involves regular work with the UK team. Professional French required for the France scope.
• Managed complex and strategic projects including different stakeholders and different teams.

Nice to have

• Experience running outbound or acquisition campaigns end to end.
• Experience in a multi-market or post-merger environment.

How we will know it is working

• The Ops team's cadence and priorities hold without leadership intervention.
• The CRM unification project stays on its timeline, with decisions documented. Leadership has clear visibility on operational status and risks throughout.
• On return from leave, the state of play is legible: nothing critical has been silently dropped.

What We Offer

• A challenging and learning environment: we value high standards and empowerment. We always strive to make our employees grow to stay at the forefront of the market by knowing and using effective, up-to-date tools, frameworks, and processes!
• Flexible hybrid remote model: work from our Paris office or fully remotely, as long as your located in France. We know that everyone has their own way of working that best fits their lifestyle and needs.
• International environment: join a diverse team with 10+ nationalities where English is our official language.
• People-centric company: we believe that happy and healthy collaborators can achieve great things. Investing in their wellbeing is investing in our success.
• Fun workplace where connections thrive: we value human connections and a collaborative work environment.

Please send us your CV in English

Equity, Inclusion & Transparency

In line with the EU Pay Transparency Directive, we are committed to transparency and will share the salary range for this role prior to the interview stage.

A diverse and inclusive workplace where everyone feels a sense of belonging is a priority, and applications are welcomed from people of all backgrounds and experiences. Reflecting how we live our own values of meritocracy over hierarchy, even if not every requirement is met, interest in the role is encouraged.

Hiring focuses on people as well as skills—if this opportunity resonates, you’re encouraged to apply and bring your unique perspective.