Job Description

THE ROLE:

We Are Social is looking for a Freelance Content & Community Manager! You are proactive, socially-savvy, and detail oriented. You should be able to react quickly in a fast paced environment, taking ownership of delivering our best work. You should be truly passionate about social media, know what trends are shaping it, what best practices look like and how brands and fans are changing the landscape.

This is a part-time (20 hours per week) contract role.

WHAT YOU’LL DO:

• Own and manage social content calendars and post approved content in a timely manner
• Engage with communities via comments leveraging the established tone and personality of each brand
• Identify opportunities for brands to participate in trends, moments, and conversations
• Help inform reporting and performance insights utilizing automated and native platform tools
• Manage comment copy across various social platforms, adapting the tone of voice to resonate with specific target audiences and maintain brand integrity
• Categorize and articulate the nuances between positive, negative, and neutral sentiment to provide the internal team with an accurate pulse of the community
• Identify high-quality User Generated Content and reactive content opportunities, sharing them with the creative team to drive timely brand relevance
• Utilize AI chat interfaces to generate high volume, on brand response drafts, significantly increasing engagement capacity without sacrificing quality
• Manage daily workloads and deadlines independently to ensure all engagement tasks are prioritized based on client needs and peak traffic times
• Use AI-driven sentiment analysis to summarize comment themes across multiple platforms and supercharge response workflows
• Must be Sprinklr proficient for scheduling, publishing, copywriting.
• Ability to "flex" between different brand personas and complex TOV guidelines

Requirements

• 1+ year experience managing social communities for professional brands or agencies.
• Bachelor's degree in Communications, Marketing, or a related field
• Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces
• Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch
• Serial social media user who can show a deep understanding of key platforms
• Exceptional written communication skills with a portfolio/samples of social copy
• Strong organizational and communication skills
• A "solutions-oriented" approach to problem-solving under tight deadlines