Job Description

Freelance Community Manager - ( Must be able to speak, write and read in German )

Freelance Contract Asap - on going

Are you passionate about social media, digital culture, and building meaningful connections online? We’re looking for a dynamic Community Management Specialist to become the voice of the brand across social platforms.

In this role, you’ll be at the heart of the conversation — engaging directly with communities, answering consumer questions, resolving customer concerns, and turning challenging interactions into positive brand experiences. From managing fast-moving social conversations to navigating negative sentiment with confidence and empathy, you’ll play a key role in shaping how audiences connect with the brand every day.

What you’ll be doing:

• Delivering best-in-class community management across social platforms.

• Engaging with audiences in real time and directing users to the right resources when needed.

• Responding to customer questions, feedback, and complaints with professionalism and personality.

• Managing sensitive or negative conversations and helping protect brand reputation online.

• Monitoring trends, conversations, and emerging issues across digital channels.

• Creating positive, engaging experiences that strengthen community trust and loyalty.

We’re looking for someone who thrives in fast-paced digital environments, understands online culture, and knows how to turn every interaction into an opportunity to build stronger relationships.