Job Description

At Belk, we have a vision to reimagine the department store. As a Belk Selling Specialist, you will drive store sales and metrics through providing excellent customer service to each customer and through the execution of customer-facing merchandising standards throughout the store. You will ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages them to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

The Belk Selling Specialist is responsible for becoming an expert on merchandise in assigned area, ensuring the customer experience is elevated, product is placed and merchandised to reflect vendor standards, and presentation is consistently maintained.

Job Functions

• Providing Excellent Customer Service:
  • Proactive greeting and engaging customers warmly and with a smile.
  • Impact sales both by helping and pleasing customers and by employing high-level selling skills.

• Demonstrating Initiative:
  • Meet or exceed solicitation goal for Belk Rewards Credit Card program.
  • Meet or exceed clientele goals, where applicable.
  • Understand store assortment (for assigned department), in addition to inventory available at other stores and on belk.com.

• Focusing on Results:
  • Meet or exceed sales goals.
  • Increase units sold per transaction by recommending products to customers.
  • Identify and reduce shrinkage in area.
  • Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
  • Maintain floor and stock areas consistent with store standards.
  • Follow procedures for all systems including counts, markdowns, and inventory control.
  • Comply with policies and procedures in the associate handbook.
  • Accept additional duties or sharing responsibilities as requested by Sales Team Manager.
  • Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.

Position Contribution Level :

Intermediate Level

Minimum Education & Experience:

• No education requirement

• Experience in retail preferred.

Knowledge & Skills

• Excellent communication skills.

• Ability to use and learn industry technology preferred.

Physical

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone, and other related business equipment

• Hand manipulation to remove sensor tags

• Ability to push / pull 100-500 pounds when moving stock carts

• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

Reporting Relationships:

Supervisor

Sales Team Manager

Supervises

N/A