Job Description

Join the Growing Team at Singtel Financial Shared Services in Malaysia*!

Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!

*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.

Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Fraud Specialist role is responsible to analyse customer profiles, service applications, usage and identify suspicious transactions and high-risk call patterns. He/She should be capable in detecting potential fradulent activities through data analysis and conduct timely investigations into fraud allegations. Apart from it, this role requires strong analytical skills when it comes to working with internal and external parties to resolve fraud cases.

Make an Impact by:

• Customer Authentication: Contact customers for authentication and clarification of charges.
• Coordinate with Internal Departments: Collaborate with internal departments on customer requests or disputes.
• Collaborate with Law Enforcement: Assist law enforcement with telecommunication crime investigations.
• Conduct Interviews: Interview individuals for fraud investigation purposes.
• Review and Improve Work Processes: Enhance efficiency and reduce redundancy in work processes.
• Recommend and Develop Fraud Detection Methods: Create effective methods for detecting fraud.
• Prepare Internal Memorandum and Briefs: Document investigation findings and recommendations.
• Develop and Maintain a Dashboard: Report key performance and fraud statistics.
• Prepare Reports: Produce monthly and quarterly analytical and statistical reports for management.
• Projects: Lead ad-hoc projects and ensure timely task completion.
• Support Ad-Hoc Tasks: Coordinate with IT on data extraction for various tasks.

Skills for Success

• Bachelor's Degree in any field
• Minimum 2 years of relevant working experience is desired for this role
• Proficient in Microsoft Excel (Vlookup and formulas)
• Proficiency in MS Visio and Power BI would be a strong advantage
• Good written and verbal communication skill
• Knowledge in PDPA is advantageous
• Able to work independently and part of a team
• Strong investigative, analytical and problem solving skills
• Able to think out of the box and is comfortable speaking over the phone
• Able to work on weekends and Public Holidays on scheduled roster

Join us on our mission to continue defining the future of financial services. Apply Now!