Job Description

Job Description and Requirements

Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Fraud Service team starting at $20.00/hour!

Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.

We are also offering a sign-on bonus for Fraud Service Specialist Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!

The Fraud Service Specialist will have the ability to work from home after a period of training and performance evaluations (timeframe will vary). Training will take place at the RBFCU Administrative Service Center (main campus): 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233.

The Fraud Service Specialist is a dynamic and specialized role that is crucial to the financial well-being of RBFCU and its members. This role focuses on assisting members with fraud related inquiries, case creation, investigations and providing exceptional service through phone and electronic communication; protecting member assets and further mitigating any additional losses.

Essential Functions and Responsibilities:

• Receive and process real time solutions to member, non-member, and internal employee case inquiries. Inquiries could include but not be limited to claim status, transaction inquires, and notify members via all communication channels; including inbound/outbound phone calls, electronic and written communication.
• High level comprehension of phone etiquette standards and member interview techniques.
• Communicate sensitive information clearly and effectively; educating and assuring callers on a complete process and resolution.
• Process and/or research inquiries and transactions as directed by properly identified members utilizing basic fraud detection techniques.
• Display ownership, accountability, and analytical real time decision-making that directly impacts member interactions and accounts.
• Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.
• Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.
• Dedication to developing strong relationships with co-workers, management and other departments.
• Maintain basic working knowledge of RBFCU member handbook, policy and procedures, regulatory laws pertaining to the credit union, and topical knowledge for all credit union area.
• Manage individual department specific metrics and function independently within a designated team with minimal supervision.
• All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

Requirements:

• High School Diploma or GED
• Less than one of year of previous job related work experience
• Type and 10-key by touch
• Proficient in utilizing PC, software, and other office equipment
• Must have good communication and interpersonal skills
• Good attendance and promptness is pertinent
• Must be able to work a Monday - Saturday schedule

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.