If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

Role Objective (Role Purpose)

Implement and oversee external fraud risk management strategies and deliverables for Corporate & Investment Banking (CIB) across the region (LatAm and Mexico), supporting regional/local fraud teams and the front line, and ensuring a consistent and effective fraud management framework across the client lifecycle and transactional product set (including product lines available to corporate customers).

Key Responsibilities

1. Strategy and best practice

   • Support the development and implementation of fraud risk strategies (including Corporate Cards Fraud and Payment Fraud) and best practice, working with stakeholders across the business and product lines (frontline, CIB Fraud 1LOD & 2LOD, among others).

2. Governance and reporting

   • Manage and provide oversight of the regional CIB Fraud governance framework.
   • Ensure timely and accurate reporting to local, regional and global committees and/or external stakeholders.
   • Use MI and issues reporting to address and/or risk accept identified residual risk levels.

3. Threat identification and risk assessment

   • Lead/support the identification and assessment of fraud threats across the full client lifecycle and across different transactional products and services, enabling suitable and sustainable risk management activities.

4. Control environment and metrics

   • Provide input into the risk control environment (taxonomies, indicators, controls, metrics) in conjunction with the Chief Control Office (CCO)
   • Provide feedback on calibration and prioritisation of trigger event typologies through active engagement with analytics teams and/or external vendors, as appropriate.

5. Procedures, compliance and regulatory change

   • Support implementation of the Fraud Line of Business Procedures (LoBPs)
   • Manage controls around non-compliance, and support regional and local BIMs/DIMs for each relevant risk area.
   • Implement and oversee regulatory changes related to transactional fraud across the region.

6. In-business supervision and investigations

   • Conduct in-business supervision, including engagement with FCI, to ensure appropriate action is taken in respect of investigations and that effective feedback loops are in place for thematic findings.

7. Communication and compliance culture

   • Support the development of a robust communications strategy to raise awareness of fraud risks/policies and reinforce a strong compliance culture across CIB.
   • Help produce and deliver client fraud awareness content to support CIB clients in understanding and managing fraud risk.

8. Monitoring, alerts, losses and incidents

   • Review and challenge fraud alerts, fraud losses, attempted fraud, near misses and market trends specific to digital channels.
   • Ensure monitoring covers customer impact and friction, operational capabilities (including SLA adherence) and transactional fraud control effectiveness.
   • Drive rapid triage and escalation of material events, including coordination of incident response when required.

9. Strategic priorities and continuous improvement

   • Define strategic priorities such as loss reduction and prevention, customer experience optimisation, and detection uplift (rules, models, analytics).
   • Collaborate with internal and external partners to propose and prioritise rule changes, model enhancements and control improvements; review effectiveness using measurable performance indicators.

10. Regional collaboration and model risk

• Collaborate with and support regional fraud risk teams as required.
• Be responsible for model risk management for fraud systems and applications across the region.

Position Requirements (Qualifications)

• Proven, progressive and broad-based banking experience in corporate banking, payments/cards and/or fraud management (or equivalent).
• Working knowledge of current digital and card fraud mitigation tools and trends (advantageous).
• Strong banking experience with strong analytical skills (essential).
• Thorough knowledge of banking systems and controls.
• Knowledge and awareness of current fraud trends/red flags, including prevention and investigation.
• Strong risk management skills and ability to identify risk.
• Excellent interpersonal skills.
• Strong communication, organisational, analytical, managerial, decision-making and customer service skills.
• Sound knowledge of products, services, policies and regulations impacting the area of responsibility.
• Detail-oriented, with strong self-motivation and an innovative mindset.
• Collaborative team player, able to work with stakeholders across the bank, locally and globally.
• University degree (BA or BS).
• 5–10 years’ experience.
• Advanced English.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***