Job Description

Job Purpose

Support the banks fraud risk management framework by monitoring fraud risks, investigating fraud cases, strengthening preventive controls, and ensuring effective use of fraud monitoring systems.

Key Responsibilities

Fraud Risk Management

• Ensure effective fraud risk monitoring and prevention across the bank
• Review and respond to fraud cases promptly, including initial assessment and loss prevention actions
• Coordinate with Legal, Audit, and other internal stakeholders on fraud investigations
• Analyze emerging fraud trends and recommend appropriate preventive controls
• Conduct fraud awareness programs (classroom, e-learning, and onsite sessions)
• Collaborate with business units to enhance fraud prevention measures
• Maintain strong relationships with regulators, vendors, and industry peers
• Manage daily activities and KPIs of the fraud risk monitoring function

Fraud Prevention & Systems

• Review and enhance processes to reduce fraud exposure
• Support implementation, enhancement, and optimization of the Enterprise Fraud Risk Management (EFRM) system
• Oversee daily EFRM system operations and alert monitoring
• Analyze alerts, trends, and fraud patterns
• Develop and enhance fraud detection scenarios
• Prepare fraud-related reports, dashboards, and performance metrics
• Track and report key fraud prevention KPIs

Additional responsibilities may be assigned by management as required.

Job Complexity & Decision Making

• Assess fraud risks and recommend effective mitigation actions
• Interpret and apply regulatory and compliance requirements
• Make timely decisions on fraud-related cases
• Identify process gaps and control weaknesses
• Recommend corrective actions to prevent recurrence of fraud

Key Relationships

• Internal: All bank departments
• External: Regulators, system vendors, and fraud management partners

Job Requirements

Education

• Bachelors degree in Finance, Information Technology, or a related field
• Relevant professional certifications are an advantage

Experience

• Minimum 8 years of banking experience
• Exposure to fraud risk management, decision engines, or system implementation

Technical Skills

• Strong knowledge of banking systems and fraud risk tools
• Experience with decision engine management
• Advanced Excel skills; working knowledge of SQL and data analysis
• Strong understanding of banking products, operations, and regulatory requirements

Core Competencies

• Analytical and problem-solving skills
• Strong decision-making and ownership mindset
• Effective communication and stakeholder engagement
• Team collaboration and knowledge sharing

Leadership Competencies

• Strong interpersonal and negotiation skills
• Conflict management and sound judgment