HitchPay is a fast-growing fintech company revolutionizing digital payments across Africa. Our platform offers seamless cross-border transactions, bill payments, virtual cards, and investment options. As we scale, we are looking for a
Fraud, Risk & Internal Control Expert
to strengthen our fraud detection, risk management, and internal control measures while ensuring top-tier customer support and compliance.

Job Summary

The ideal candidate will be responsible for identifying, assessing, and mitigating risks related to fraud, compliance, and internal control processes. They will also oversee fraud detection mechanisms, analyze suspicious transactions, and collaborate with customer support teams to enhance fraud prevention.

Requirements

Key Responsibilities

Fraud Detection & Prevention

• 
  Develop, implement, and enhance fraud detection strategies and tools to prevent financial crime, identity theft, and fraudulent transactions.
• 
  Monitor real-time transactions for suspicious activity and take appropriate action to prevent fraud.
• 
  Investigate and analyze fraudulent transactions, chargebacks, and disputes, ensuring timely resolution.
• 
  Collaborate with technology teams to enhance fraud detection algorithms and machine learning models.

Risk Management & Internal Controls

• 
  Establish risk assessment frameworks to identify and mitigate operational, financial, and cybersecurity risks.
• 
  Conduct internal audits to ensure compliance with regulatory requirements and company policies.
• 
  Design and implement policies for risk management, fraud mitigation, and compliance enforcement.
• 
  Ensure adherence to KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
• 
  Develop internal control mechanisms to detect anomalies and mitigate financial losses.

Customer Support & Live Chat Operations

• 
  Work closely with the customer support team to resolve fraud-related inquiries, chargebacks, and disputes efficiently.
• 
  Train customer support agents to identify and escalate potential fraud cases.
• 
  Oversee live chat interactions to ensure timely responses to fraud-related concerns.
• 
  Maintain a customer-centric approach while balancing fraud prevention measures.

Compliance & Regulatory Affairs

• 
  Ensure HitchPay meets regulatory requirements and industry best practices in fraud prevention and risk management.
• 
  Stay updated with local and international fintech regulations, fraud trends, and compliance requirements.
• 
  Liaise with legal and compliance teams to ensure adherence to financial laws and regulations.

Reporting & Analytics

• 
  Analyze fraud trends and generate reports for management and regulatory bodies.
• 
  Provide insights on fraud patterns, emerging threats, and potential vulnerabilities.
• 
  Develop key fraud and risk KPIs to measure and improve performance.

Requirements

✅
Experience:

• 
  5+ years of experience in fraud prevention, risk management, or internal control within a fintech, banking, or payments company.
• 
  Strong background in customer support operations, live chat, and dispute resolution.
• 
  Hands-on experience with fraud detection tools, transaction monitoring, and risk assessment frameworks.

✅
Skills & Knowledge:

• 
  In-depth understanding of fintech fraud trends, AML, KYC, and regulatory compliance.
• 
  Strong analytical and problem-solving skills to investigate fraud and mitigate risk.
• 
  Proficiency in using fraud detection and monitoring tools such as Feedzai, Riskified, or similar.
• 
  Excellent communication skills to collaborate with internal teams and external stakeholders.
• 
  Ability to work under pressure and make real-time decisions in high-risk situations.

✅
Preferred Qualifications:

• 
  Certification in fraud examination, risk management, or compliance (e.g., CFE, CAMS, CRISC).
• 
  Experience working with payment gateways, digital wallets, or mobile money solutions.
• 
  Knowledge of SQL, Python, or data analytics tools for fraud analysis is a plus.

Benefits

Why Join HitchPay?