Job Description

We are hiring for this position out of our Toronto office Successful candidates who apply outside of these areas will be expected to relocate and reside in a location that is within a commutable distance.

The Fraud Analyst is responsible for conducting comprehensive reviews and investigations of account holders, merchants, and transactions across multiple systems to detect and mitigate fraud risk. This role involves analyzing client and merchant transaction activity to identify emerging fraud trends, providing clear and actionable insights, and monitoring card programs and partner activities including EFT, Interac eTransfer, and Bill Pay to ensure exposure remains within defined risk appetite thresholds. The Fraud Analyst actively manages network and transaction monitoring alerts, investigates fraud indicators within prepaid card portfolios, and recommends effective mitigation strategies. Additionally, the role supports client engagement by addressing material increases in fraud KRIs, collaborates on the development and enhancement of fraud risk policies and procedures, and stays current with industry trends and best practices to continuously strengthen fraud prevention and detection capabilities.

About the day-to-day

• Complete reviews and investigations of account holders, merchants and transactions across multiple systems for fraud.
• Perform reviews of client and merchants’ transaction processing, reviewing data to identify fraud trends and providing analysis and remediation recommendations in a clear and concise format.
• Monitor and provide fraud risk analysis of card programs to ensure fraud risk is managed within Peoples Group’s fraud and chargeback/fraud risk appetite tolerance thresholds.
• Monitor partner activity for products like Electronic Funds Transfer (EFT), Interac e-transfer (Send Money, Receive Money, Auto-deposit), Bill Pay, to ensure fraud risk is managed within Peoples Group’s fraud risk appetite tolerance thresholds.
• Manage network alerts providing partners with fraud mitigation steps
• Monitor alerts via transaction monitoring systems for fraud indicators in our prepaid card portfolio, conducting investigations and making recommendations on mitigation strategies
• Facilitate client communications to investigate material increases in fraud KRIs and working with clients towards successful fraud mitigation.
• Assist in the creation and updating of relevant fraud risk policies, standard operating procedures, and make recommendations for improvement.
• Keep informed of industry changes, trends, and best practices, and help assess the potential impact on processes and procedures.

About the Qualifications

• 3-5 years of experience in fraud analysis and investigations.
• Bachelor’s degree or similar in a relevant field.
• Strong analytical and investigative skills.
• Familiar with onboarding fraud risks both at a merchant and consumer level.
• Strong Knowledge of fraud prevention measures, fraud trends and typologies.
• Strong knowledge of payments, including but not limited to MC/Visa/Amex, Interac E-transfer, Electronic Funds Transfer and Bill Pay. Strong knowledge.
• Knowledge of fraud claims and recovery processes.
• Experience with regulatory compliance related to fraud.
• Moderate to advanced excel skills.

About us

Peoples Group is a trusted financial services company for the innovators at the forefront of Canada’s economic future. With offices in Vancouver, Calgary, and Toronto, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial ecosystem.

Our culture is built on four core behaviours: Grit to Grow, Connect to Collaborate, Putting Clients First, and Owning the Outcome We believe people do not simply choose a company to work for—they choose a company that makes a positive impact in the lives of Canadians. Above all, we value people, build meaningful relationships, focus on individual strengths, and approach our work with passion.

About the work environment

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in-office and remotely from home. Typically, you'll be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

We offer:

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

Peoples Group is pleased to offer employees a competitive annual salary plus a discretionary profit share opportunity. Salary for this position will vary between $65,000 and $75,000 per year depending on the knowledge, skills, abilities and experience that the chosen candidate possesses.

NOTE: This job posting is for an existing vacancy. Peoples Group is an Equal Employment Opportunity employer. Please accept our utmost appreciation for your interest; however, only those applicants under consideration will be contacted.

We value and celebrate individuality while fostering an inclusive workplace for everyone. If there's any way we can support or accommodate you during the selection process, please don't hesitate to let us know.