If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
The Fraud Prevention Tech is responsible for working in a call center environment using risk products to identify and mitigate suspicious activity on debit and credit cards. The expectation is that the Fraud Prevention Tech will be able to assist members with questions and concerns regarding fraudulent activity or other general card related concerns.
Shift schedule working rotating shift 4 days on/4 days off 9a-9p (including weekends and holidays). This is a hybrid position; however, all training will be completed onsite. Employees are not eligible for remote work during their first 90 days. Following the initial 90-day period, remote work eligibility will be based on performance, attendance, adherence to department expectations, and supervisor recommendation.
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.
Must be able to comprehend and carry out verbal and written instructions.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls. Must be able to lift 5 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.
Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina.
State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
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