UNIQLOis a leading brand of theFast RetailingGroup, one of the largestapparelretailers in the world. UNIQLOrespects the individuality and lifestyle of all customers and takes pride in creating high quality, longlasting, innovative clothing at an affordable price

We are currently recruiting a Fraud Prevention and Risk Analystto sit within the EU ECommerce ITteam, based in our London office.You will be reporting into theEuropeanFraud Lead, working closely with EC IT, Customer Service, Logistics, Warehouse Operations, Finance, EU Ecommerce teams, globalstakeholdersandexternal operational partners at a local,Europeanand global level.

This is an opportunity for someone with strong analytical skills and experience inEcommerce, fraud prevention, risk management, businessanalysisor operational improvement to help build a structured and scalable fraud management function across UNIQLO Europe eCommerce. You will support the reduction of financial losses linked to chargebacks, payments, deliveries, returns, refundabuseand account abuse by improving detection, strengthening preventionstrategiesand driving practical, dataled improvements across our European markets.

What you willbe responsible for

• Analyse fraud trends across payments, chargebacks, deliveries, returns, refundabuseand account abuse,identifyingrisks and supporting decisionmaking through clear data insights.

• Conduct investigations into suspicious transactions, fraudcasesand emerging abuse patterns, including rootcause analysis and recommendations for practical prevention measures.

• Build andmaintainregular fraud reporting, KPI dashboards and management summaries to support monitoring, business decisionmaking and visibility of recurring loss drivers.

• Support monitoring and improvement activities across chargeback fraud, payment fraud, delivery fraud, return abuse, refund abuse, accounttakeoverand other emerging fraud schemes.

• Identifyand implement process improvements to reduce fraudrelated losses, operational inefficiencies and manual fraud checks across customer journeys, claims, returns,refundsand deliveryrelated cases.

• Help standardise fraud handling processes across Customer Service, Warehouse Operations,Logisticsand related business teams to improve consistency across markets.

• Support fraudrelated system enhancements, automationinitiativesand process digitisation projects, including business requirements gathering, testing and implementation activity.

• Work closely with internal teams, global stakeholders, payment providers, fraud solutionpartnersand external operational partners to coordinate fraud prevention initiatives.

• Support internal training and fraud awareness activity for Customer Service, warehouses, deliverycarriersand operational teams, helping toestablishstandard fraud handling practices and best practice.

• Contribute to the European Fraud Roadmap in partnership with the Fraud Lead, helping the business move from reactive case handling to proactive, scalable fraud prevention.

Skills, Experience and Attributes:

• Strong analytical andproblemsolvingskills, with the ability toidentifytrends through operational and transactional data.

• Experience inEcommerce, fraud prevention, risk management, businessanalysisor operational improvement roles.

• Experience producing reports, dashboards or management summaries that translate complex data into clear, actionable recommendations.

• Experience conducting rootcause analysis and recommending practical solutions to improve processes,controlsor ways of working.

• Ability to manage and coordinate activity across multiple teams and stakeholders in a fastpaced, multimarket environment.

• Familiarity with payment, order management,logisticsor customer service processes.

• Good Excel and data analysis skills, with experience using reporting tools or dashboards.

• Strong written and verbal communication skills, with the ability to communicate clearly with business teams and management.

• Experience with chargebacks, payment fraud, delivery fraud, return abuse, refund abuse, account takeoverinvestigationsor fraud prevention platforms would be an advantage.

• Familiarity with tools such asRiskified, Salesforce, Adyen, PayPal, Klarna, SQL, Power BI or similar solutions would be beneficial.

• Curious, detailoriented and datadriven, with strong ownership,accountabilityand a kaizen mindset.

• Able to challenge existing processes constructively, influence stakeholders without direct authority and drive continuous improvement.

What we can offer you:

• 26 days holiday + 8 bank holiday

• 30% staff Discount

• Private Pension Scheme

• Group Profit Share Scheme

• Performance-based bonus scheme

• Hybrid working model: 2 days remote, 3 days office-based

• Seasonal sample sales

• Volunteer Day-twice a year

• Prime location near Piccadilly and Oxford Street stations with easy access to shops,restaurants...

Commitment to Inclusion and Data Protection

UNIQLO is an inclusive employer, and welcomes applications from all backgrounds regardless of age, race, gender, sexual orientation, disability or other characteristics

We are dedicated to safeguarding your privacy and personal information; please refer to ourprivacy policyfor details on our recruitment process

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