Job Description

Position Purpose and Objectives

The Fraud Prevention Analyst is responsible for operational support duties of the Department, and assists in originating, implementing, and maintaining the Credit Union's fraud management program to ensure conformity and adherence with all applicable state and federal laws and regulations. Must have an understanding of Reg CC, Reg E, ID Theft/Red Flags, BSA/AML and UCC in order to process and investigate fraud claims. The Fraud Prevention Analyst will observe/monitor various member transactions and account activity to proactively identify fraudulent activity, investigate reported cases, and coordinate case resolutions. Additionally, performs moderately complex research and analysis of various reports and systems for Fraud monitoring, assist in the coordination and support of Fraud audits and examinations, provides assistance with the Credit Union’s Fraud compliance policies and procedures, and performs a variety of routine daily tasks, which include: investigating debit and credit card dispute and fraud claims (which includes conversations with members and contacting merchants for receipts or pictures of the conductor of the transactions). Reviews reports, prepares correspondence to members and various third parties, processes and tracks results pertaining to checking account forgeries, processes ATM/Mastercard debit unauthorized use, processes endorsement forgeries, processes member ID Theft claims, reviews and identifes suspicious account activity and participates in department projects.

Major Duties and Essential Functions

1. Monitor member transactions and various fraud detection systems to identify fraudulent activity such as account takeover, transactional fraud, theft of member information and other fraud-related risks.
2. Verify required documentation and assist other team members with questions and issues regarding potential fraud.
3. Manage real-time notifications for system alerts and member reported issues.
4. Take appropriate steps to investigate various types of fraud claims, including debit and credit card dispute and fraud transactions (have conversations with the member regarding the fraud claim, contact merchants for pictures or receipts of fraudulent transactions) and resolve issues within existing fraud process. This includes working effectively across all departments and with members.
5. Clearly communicate with members on the status of their fraud case.
6. Investigate and resolve externally reported issues as directed by leadership.
7. Maintain confidentiality during investigations.
8. Communicate and escalate issues as appropriate to the Sr. Fraud Prevention Analyst and BSA Officer & Fraud Manager. Create reports and log cases as assigned and required.
9. Utilize various tools to gather, analyze, and interpret data for identifying higher risk transactions.
10. All other duties and responsibilities as assigned.

Positions directly supervisedNone

Specific knowledge, skills, and abilities required for this position:

1. MUST have experience with fraud prevention/analytic tools plus excellent communication, writing, and critical thinking skills.
2. Strong grasp of data analysis tools and techniques; awareness of current and emerging fraud schemes.
3. Ability to prioritize high-volume, time-sensitive workload at peak times, as well as juggle multiple competing demands with similar deadlines and bring incidents to closure.
4. Strong attention to detail.
5. Work effectively both independently and as a member of a team.
6. Ability to exercise good judgment within established guidelines.
7. Professional but firm demeanor.
8. Exemplary interpersonal skills to work cross-functionally and collaboratively in a diverse environment
9. MUST have an understanding of regulations. E.g., Reg CC, Reg E, ID Theft/Red Flags, BSA/AML, UCC etc.
10. Good judgment and discretion when dealing with sensitive topics.
11. Able to interact with many people and multiple interruptions while staying on task.
12. Strong computer and technology skills.

Education: Associate’s or Bachelor’s degree and/or equivalent experience or certifications.

Experience Minimum 1-2 years or more of similar or related experience.

Physical Activities and Requirements of this Position

CATEGORY

Finger Dexterity

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Grasping

Using fingers and palm on an object.

Talking

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Repetitive Motions

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing

Able to hear average or normal conversations and receive ordinary information.

Average Visual

Abilities

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Sedentary Work

While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds.

Working Conditions of this Position

Office environment. No hazardous or significantly unpleasant conditions.

Mental Activities and Requirements of this Position

Reasoning Ability: The ability to use common sense or logic.

Detailed

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Ability: The level of ability required to perform math skills and operations.

Basic

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Language Ability: The level of ability required to communicate and understand written and oral language.

Typical

Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or board of directors.

Compliance requirement

The responsibilities contained within this job description remain compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position.

Disclaimer

The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job title. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.