Resumo: Especialista em prevenção a fraudes com foco em análise de risco, suporte ao cliente e otimização de processos operacionais.
Gestão de Risco: Análise, aprovação e encerramento de cadastros de clientes com domínio completo dos protocolos de investigação.
Comunicação Multicanal: Atendimento consultivo via telefone, e-mail, chat e WhatsApp para validação de contas e transações com comportamento atípico.
Tomada de Decisão: Gestão de ponta a ponta dos casos investigados, garantindo o cumprimento de SLAs e a precisão no encerramento.
Data Literacy: Alta capacidade analítica para interpretação de dashboards de performance e indicadores de fraude (KRs).
Cultura de Feedback: Excelência em comunicação interpessoal, com facilidade em dar e receber feedbacks construtivos.
Melhoria Contínua: Proatividade na identificação de gargalos operacionais e agilidade na implementação de melhorias sugeridas pela liderança e pares.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
SumUp is a leading global fintech company committed to levelling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets, providing simple and affordable tools that help them manage payments, finance, and customer relationships.
Our vision is a world where everyone can build a thriving business. Guided by this, we champion small business ownership by creating accessible solutions that empower entrepreneurs to grow and succeed.
Our diverse team of over 3,000 SumUppers — representing more than 90 nationalities across 20 offices worldwide — is at the heart of our success. Beyond business, we donate 1% of the net revenue generated by Solo devices to environmental causes and support educational and entrepreneurial initiatives around the world.
Recognised as a Top Global Employer for inclusion by the Stonewall Workplace Equality Index in 2022 and 2023, and awarded Fintech Diversity Initiative of the Year at the Irish National Fintech Awards in 2025, SumUp continues to build an inclusive, supportive, and purpose-driven workplace where everyone belongs.
