Job Description

The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre. You actively help to protect thousands of members and clients, making a real, positive impact. As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious activities, while minimizing financial losses. You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. Interpersonal savvy is essential. More specifically, you will be required to:

• Collect, compile and analyze the type and nature of suspicious transactions
• Advise members and clients who are victims of fraud on preventive measures
• Establish an advisory relationship by identifying current and potential needs
• Identify operational risks and continuously help improve the Desjardins Group Security Office’s activities
• Assist and support members and clients who are victims of various scams, ensuring they are satisfied with the support received and have an understanding of fraud.

When you join our team, you’ll get *

• A competitive hourly rate starting at $25.76/hour plus a shift premium (where applicable)
• An annual performance-related bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance, including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits are subject to eligibility criteria.

#LI-Remote

#MVT3

What you bring to the table

• General college diploma in a related field
• A minimum of one year of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Available to come to the office occasionally during training and once a month afterwards. Location: 450 De Maisonneuve Blvd. W., Montreal
• Available to work Monday to Sunday between 7:00 a.m. and midnight

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)