Job Description

Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Join our Fraud & Payments team and play a key role in protecting our customers and business by identifying suspicious activity, reviewing transactions, managing payments and supporting fraud prevention. You’ll work closely with operational teams to deliver a secure customer experience while staying ahead of emerging fraud trends and ensuring KYC and responsible gambling procedures are followed.

Main Responsibilities & Accountabilities Include:

• Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.
• Chargeback defence, highlighting any observations made during this process
• Perform on-going due diligence review for customer card or personal details changes
• Primary Manual Payments approvals for chaps & transfers
• Manage duplicate accounts and ensure terms and conditions are adhered too
• Omnichannel fraud screening
• Screen and approve withdrawals
• Initial review of missing payments queries, escalating when it’s not user error/ARN related
• Assisting with ad hoc fraud queries or department requirements
• Providing responses to customers payment related/KYC emails within the departments SLA’s
• Validate customers (where required) by gathering all KYC documents and in line with procedures
• Whitelisting devices and review of any linked accounts
• Reviewing Iocation related user queries, email alerts and daily breaches on device count
• Completing potential VIP account checks in line with the policy
• Work closely with Customer Operations providing support when needed through multiple channels
• Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures
• Monitor transactions and report any observations made
• Keep up to date with fraud trends and patterns
• Manage accounts’ financial evolution and changes in patterns with the view of mitigating risks and improve potential value
• Conducting outbound calls

Qualifications

• Experience within a customer service environment and/or fraud analysis
• Relevant experience within an online environment either with an operator or payments company or other relevant company
• Experience of working to strict fraud prevention related goals and objectives
• Experience of working with other operational departments
• Strong proficiency in Microsoft Office Suite.
• Relevant qualifications would be a distinct advantage

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #BeYourself

You’ll get a competitive salary combined with some great benefits.

Wellbeing@Rank is important... From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN and GROW with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

*Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.

#Interactive