We’re all about giving our users a smooth, worry-free banking experience while keeping their money safe from fraudsters 🛡️ As a Fraud Ops Analyst, you’ll be the go-to person for spotting any suspicious activity, protecting users at every stage, and making sure we stay compliant with all the rules.
You’ll handle everything related to fraud cases, take charge of tricky situations, and come up with smart ideas to make our processes even better for a safer and smoother banking experience.
Take Ownership
• Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity 🕵️♂️
• Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
• Bring empathy and effective communication into every interaction to provide the best support possible
You thrive working during night hours and can stay productive and focused from 23:00 to 08:00 Amsterdam time.
You have knowledge of fraud monitoring and prevention
You speak English fluently and have strong communication skills, while showing empathy
You're a problem solving enthusiast, and can prioritize your work when needed
You thrill at leading thorough investigations, using your attention to detail for efficient resolution
You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell
Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus.
Your space to perform
We give you the space and the tools you need to succeed:
🤟 Great, international colleagues, who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴♀️ A Multisport gym card for your health and wellbeing (in Turkey)
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
💸 Monthly contribution to your phone and internet bills (in Turkey)
🍻 Friday drinks and other celebrations - bunq style
We are bunq, bank of The Free. We’re here to break free from the status quo, and create a bank with our users in mind. Giving them the freedom to live life on their own terms.
We built our own financial system from the ground up, and with the launch of our app in 2015, reinvented banking as you know it. And that’s just the beginning! We work around the clock to create fintech innovations that simply make banking and money management as easy, transparent, and fun as possible.
Have a business?
bunq Business was created as the ultimate bank account to save you time. This means no more paperwork, branch visits or bureaucracy ever again. Just the freedom to focus on what’s truly important: running your business.
Go to bunq.com/business and find out how we can help your business thrive.
Want to join us in our mission to revolutionise the traditional banking industry? You will become part of an international team of more than 500 bunqers (48 nationalities and counting!) that all have one thing in common: we love what we do. Waking up with brilliant ideas and going to bed knowing that you’ve personally contributed to them. That’s working at bunq.
If that sounds like your kind of challenge, go to bunq.com/jobs get the ball rolling.
