WHO WE AREAt Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
ABOUT THE FRAUD OPERATIONS TEAM
This role is within our Fraud Operations team, a part of Trustly’s Financial Crime Prevention group with over 50 employees across Europe. This team is responsible for Trustly’s fraud investigation work and to make sure we protect us as a company and our customers from fraud risks.
ABOUT THE ROLE
The fraud space is evolving and growing at Trustly. The Fraud Operations function ensures that Trustly’s products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting Trustly’s growth.
We are looking for a part-time Fraud Operations Specialist for 20 hours a week, who can process fraud escalations in a timely manner. You will process fraud escalations in a timely manner, using an inquisitive mindset to ascertain fraud typology. We’re looking for a specialist, perhaps a student looking for their next challenge, who wants to shape our future fraud strategy and effectively collaborate with internal and external stakeholders.
Process fraud escalation claims in a timely manner
Work in a collaborative and cross-functional way to proactively identify, investigate, and address fraud concerns
Collaborate with our Banking Partners and Merchants to gain a full understanding of the fraud concerns
Process APP Reimbursement claims, providing a thorough investigation and determining the liability outcome
Identify opportunities for improvement of the current methods through data-analysis, testing, and tracking
Have an understanding of fraud typologies and fraud risks
Ability to effectively process escalation tickets and follow operational processes
Ability to work with fraud detection tools and improving / optimising the coverage
Excited to work in a dynamic and fast-changing environment with the ability to adapt to the business challenges in front of you
Strong stakeholder management to be able to communicate clearly with other parts of the organization, explain fraud and our processes as well as manage expectations
Naturally curious and proactive; while experience documenting and optimizing business processes is a plus, your passion for taking the initiative and learning is what truly sets you apart
Our Fantastic Benefits (varies by location)🌴 20 to 30 days of holiday to support a healthy work-life balance🥳 Monthly team outing allowance to enjoy social events with your colleagues👶 Parental leave top-up additional support for new parents🥐 Daily breakfast and on-site perks to make your workday smoother💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an ImpactJoin a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
Trustly was launched in 2008 and has grown rapidly over the past 16 years to become a global leader in Open Banking Payment solutions. With a mission to make online payments as seamless as possible, Trustly offers an innovative payment platform, bridging the gap between consumers and merchants. Its technology ensures that transactions are processed in real-time, providing both speed and security for all parties involved.
Trustly's dedication to revolutionizing the payments industry is reflected in its collaborations with major brands such as PayPal, eBay, and Hargreaves Lansdown in Europe and FanDuel, T-Mobile, and Coinbase in North America. To date, Trustly has transformed the performance and experience of payments for over 9,000 merchants in 30+ markets, connecting them to 650+ million consumers through 12,000 banks.
Trustly is a licensed Payment Institution under the second payment services directive (PSD2). It operates under the supervision of the Swedish Financial Supervisory Authority in the EU, EEA and the Financial Conduct Authority in the UK. In the US, Trustly is state-regulated as required to serve its target markets.
