Envision Employment Solutions

Fraud Operations Manager

Envision Employment Solutions  •  Arab Republic of Egypt (Onsite)  •  4 days ago
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Job Description

Envision Employment Solutions is currently looking for a Fraud Operations Manager for one of our partners, a leading Digital Bank!

THE ROLE

You run the first line against fraud. Every rule based alert, and every customer who reports a transaction they do not recognize, comes to the team you lead, and how accurately they close or escalate it decides whether fraud is stopped or let through. You do it while protecting the one thing that makes detection work: analysts act on alerts without ever seeing the rule logic behind them.

WHAT YOU’LL DO

  • Run the processing of rule based L1 fraud alerts, ensuring each one is accurately closed or escalated
  • Oversee the intake of customer reported fraud and unrecognized transaction disputes
  • Make sure L2 cases are documented and routed to the Anti-Fraud Risk Unit with complete case files
  • Hold strict information separation, so analysts act on alerts without visibility of the fraud rule logic
  • Monitor team productivity, quality and SLA adherence, and coach against the standard
  • Work with the Fraud Investigation Manager, the Anti-Fraud Risk Unit and technology to keep first line controls sharp

WHAT WE’RE LOOKING FOR

  • 5 to 8 years in fraud operations within a bank or fintech
  • A solid grasp of fraud typologies, alert triage and escalation frameworks
  • Experience managing first line fraud teams with clear controls awareness
  • Familiarity with fraud management systems and alert workflow tools
  • A strong instinct for control integrity, and why analysts must never see the detection logic

YOU’LL THRIVE HERE IF YOU

  • You believe the integrity of the detection logic is worth protecting even when it slows a case down
  • You can tell a real fraud pattern from noise, and you teach your team to as well
  • You treat every false closure as a gap to fix, not a number to accept
  • You want to build the first line that stops fraud before a customer ever feels it
Envision Employment Solutions

About Envision Employment Solutions

Envision was founded in 2013 to support the Egyptian market with Talent Solutions. We provide full recruitment, headhunting, payroll, and onboarding services for your temporary, permanent, and full-time employee needs. We now successfully support some of the country’s largest businesses across the MENA regions. We have been immensely successful in creating a global network of highly adept intelligent professionals that can add value by enabling organizations to achieve their mission critical projects and goals.

Keeping pace with the ever-changing business landscapes, and the growing need for talented professionals has become ever more challenging. This is where Envision comes into play to bring skilled candidates to your organization. Our professional consultants are exceptionally skilled in identifying top talent in the MENA region and matching them with our client’s needs. We have a wide network of talents across various sectors, with a focus on the IT/Software sector.

All our resources are multifaceted and come with years of commended performance. Project completion rate of our consultants is 95%, 5% is attributed to unforeseen situations like project shutdown, health issues, relocation, etc. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates.

We work in partnership with your management team, hiring managers or Talent team to determine your recruiting needs, while optimizing your hiring budget.

Industry
Unknown
Company Size
11-50 employees
Headquarters
El-Sheikh Zayed, EG
Year Founded
2013
Website
envisiones.com
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