Job Description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Fraud Officer

In this role, you will:

• Contribute to fraud loss mitigation through effective review and resolution of targeted detection efforts.
• Fulfill customer and business initiated inquires by all channels as assigned to resolve potential and confirmed fraudulent activity.
• With minimal direction seeks out opportunities to increase knowledge and improve skills to understand the industry and will assist management in providing support for the department
• Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policy and practices, report control weaknesses, compliance breaches and operational loss events.
• Achieve department standards particularly productivity and quality requirements. Maintain daily productivity logs and accurate payroll entry.
• Adhere to procedures, compliance, and regulations to ensure that the customer and business is protected against losses and risks

To be successful, you will:

• Strong communication, client focus and influencing skills, both verbal and written
• Relevant voice process experience and a minimum educational qualification of graduation (or equivalent).
• Flexibility to work 24 / 7 working environment in line with business requirements
• Employees must meet performance and behavioural standards as defined in the policy
• Decision making based on experience, judgement, and Fraud Operations process knowledge
• Reporting and MS Office skills

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***