Job Description

About the Job

Location: Taguig

Corporate Title Junior Officer to Senior Assistant Manager

Work Arrangement: Hybrid

Our Enterprise Oversight team is looking for experienced professionals to join us in Taguig with the role of Fraud Officer.

In this role you will apply an analytical approach to real-time review of alerts from multiple anti-fraud tools to detect fraudulent activities and transaction patterns. You will also oversee and facilitate investigative analysis of credit and debit cardholder disputes and fraud cases in accordance with established procedures.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Review and decide on real-time flagged credit and debit card transactions, adhering to recommended actions to drive detection rates and minimize fraud losses.
• Analyze fraud trends, transaction patterns, and points of compromise, and recommend control enhancements, parameter adjustments, and process improvements.
• Conduct transaction verification through multiple customer communication channels and coordinate with acquiring banks and industry counterparts as needed.
• Take immediate action on potentially compromised accounts, including extraction, blocking, replacement, and follow-through on unresolved cases.
• Prepare and submit timely productivity, MIS, investigation, and regulatory fraud reports in accordance with required turnaround times.

What we're looking for

• Holder of a Bachelor's degree
• At least 2 years of experience in the credit card business, with a focus on fraud management.
• Strong knowledge of credit card operations and the banking industry.
• Solution-oriented professional with strong analytical, problem-solving, and communication skills, able to engage effectively across all levels.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth