Job Description

Location: Bristol or Edinburgh (Hybrid)

In this position, you’ll be based in either the Bristol or Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare has an exciting opportunity for a Fraud Investigator to join our Global Information Security function (GIS), as part of our Global Financial crime unit (FCU).

The FCU provides advice, guidance, and support to Computershare’s businesses in respect of preventing and identifying internal and external fraudulent activity.

The FCU conduct investigations into potentially fraudulent activity and undertakes detective controls. In addition, the team provides the business with assurance over its fraud control environment, by conducting reviews and monitoring for indicators of fraudulent activity, supporting the business to achieve its strategic goals.

A role you will love

The Fraud Investigator will be responsible for identifying, investigating, and resolving suspected cases of complex fraud and internal fraud across the organisation. The role ensures that all investigations are conducted efficiently, thoroughly, and in line with regulatory requirements, internal policies, and industry best practice.

Working closely with internal teams and external partners to protect the organisation’s customers, assets, and reputation. You will also collaborate closely with colleagues in Fraud Operations, AML, Cyber Security, Legal, and Risk to ensure coordinated responses to threats.

Your role will be to maintain an accurate case management record, ensuring timely escalation of high risk or complex cases. Recommending improvements to processes, controls, and detection systems to reduce fraud exposure.

The Fraud Investigator will conduct end to end investigations into suspected fraud across products, channels, customers, and employees. Gathering and analysing evidence from internal systems, third party data sources, communications, and documentation.

Other key responsibilities include:

• Interview relevant parties, including customers, employees, and witnesses, following approved interview standards.
• Preparing clear, concise investigation reports, outlining findings, conclusions, and recommended actions.
• Identifying emerging fraud trends, typologies, and modus operandi.
• Supporting the design and delivery of fraud awareness training across operational teams.
• Ensuring investigations comply with regulatory frameworks (e.g., AML/CTF regulations, FCA requirements, data protection laws).
• Preparing evidence packages for law enforcement, regulators, and legal proceedings when required.
• Liaise with police, industry bodies, and external partners to support criminal or civil action.
• Communicate investigation outcomes to stakeholders clearly and professionally.
• Represent the fraud investigation team in cross functional meetings or industry forums.

What will you bring to the role?

The successful candidate will have evidenced experience in fraud investigation, financial crime investigations, or related roles (banking, insurance, payments, fintech). With a strong understanding of fraud typologies such as APP fraud, card fraud, ID theft, internal fraud, first party fraud, mule activity, and digital fraud.

It is essential the position holder has prior experience in risk/fraud/financial crime, in a first or second line role in financial services, in order to understand the environment in which this role operates.

You will be a strong communicator, both in negotiation and influencing, this is required to ensure that the business engage in investigations and discussions around remediating actions.

There may be occasions where the business has other priorities, so the ability to deal with challenging situations is a must. There equally may be occasions where the business require support from the FCU with little advance warning. This is a global role, meaning the post holder will need to communicate with colleagues around the world and may be required to attend meetings outside of the standard working hours.

Other skills & experience include:

• Ability to interpret transactional data, financial statements, and behavioural patterns.
• Familiarity with fraud systems, case management tools, and detection platforms (e.g., Falcon, NetReveal, Actimize, CIFAS).
• Knowledge of relevant legislation and regulations (FCA Handbook, Proceeds of Crime Act, Fraud Act, AML/CTF rules, GDPR).
• Excellent attention to detail and exercise of judgment (based on best practice and previous experience).
• Comfortable in challenging existing ways of working to improve the overall approach.
• Excellent written/verbal skills.
• Professional certifications desirable, e.g. - ICA Certificate/Diploma in Financial Crime/ACFE – Certified Fraud Examiner/CPP/PCI (security investigations)/AML certifications.

If you have the experience we are looking for and the flexibility to collaborate across our Global network we want to hear from you!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit: computershare.com/careershub

A company to be proud of
We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.