Job Description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Fraud Investigation Specialist

Why Join

In today’s digital banking environment, fraud and scams are increasingly sophisticated, fast‑moving, and customer‑impacting. In BNM’s Specification on Ensuring Fair Treatment for Victims of Unauthorised e-Banking Transactions (SEFT) requirements, financial institutions are obligated to ensure fair treatment of victims of unauthorised e‑banking transactions through robust investigations, transparency, and timely resolution. Within this context, Anti-Fraud (AF) Investigators play a critical role, translating regulatory intent into consistent, defensible operational outcomes.

SEFT requires the Bank to assess not only customer conduct, but also the effectiveness of our own fraud detection controls, response timeliness, and system integrity. AF Investigators are central to this assessment. They analyse complex transaction evidence, resolve contradictory findings, determine joint culpability where applicable, and ensure liability decisions are fair, proportionate, and supported by evidence, while safeguarding customer entitlements such as provisional credit and clear communication of outcomes.

Beyond case resolution, AF Investigators surface control weaknesses and emerging fraud patterns that inform preventive enhancements. Their work directly supports regulatory compliance, reduces reputational risk, and reinforces customer trust – making the role essential in sustaining confidence in digital financial services.

How you succeed

To succeed in this role, you will need a strong foundation in fraud risk management, supported by a university degree or equivalent qualification and at least five years of hands-on experience in the field. You will be expected to leverage your working knowledge of cyber fraud, social engineering tactics, and fraud surveillance systems, as well as your understanding of the financial services industry—particularly consumer and corporate banking, with private banking exposure as an added advantage. Working closely with internal teams and external stakeholders, including law enforcement agencies, you will apply sound investigative judgment, forensic processes, and analytical thinking to identify, monitor, and mitigate fraud risks. Your ability to operate independently while collaborating effectively within a team, combined with strong interpersonal skills, professional presence, technical proficiency in common business applications, and a high level of integrity, will be essential to delivering consistent and impactful outcomes.

What you do:

Fraud Case Investigation

• Investigate end‑to‑end cases of unauthorised and authorised push payment fraud involving Current and Savings Accounts across Internet Banking, Mobile Banking, ATM cash withdrawals and fund transfers, ensuring timely and accurate case resolution.

• Analyse transaction patterns, account activity, device information, and customer behaviour to identify fraud indicators, establish root causes, and determine liability in accordance with internal policies and regulatory guidelines.

• Maintain clear and comprehensive investigation documentation, prepare case reports and management statistics, and ensure all actions comply with regulatory, audit, and governance requirements.

• Undertake a pro-active approach to fraud risk management by proposing additional or new mitigating measures to manage-down fraud risks, based on changing fraud trends and landscape.

Reporting and Compliance

• Perform annual reviews for Anti-Fraud SOPs related to investigations.

• Support Manager in reviews and management reporting. Gather and report fraud-related MIS with relevant commentaries for internal and external reporting.

• Management, including data entry, of a Fraud Database from escalations received.

Customer & Stakeholder Engagement

• Liaise with customers, internal teams (operations, digital banking, cards), and external parties (other banks, payment networks, law enforcement) to gather evidence, validate claims, and support recovery or restitution actions.

Fraud Mitigation & Prevention Support

• Recommend control enhancements and preventive measures based on investigation findings, contributing insights to improve fraud detection rules, monitoring processes, and customer awareness.

Other Duties

• Support Manager in liaison on Anti-Fraud (AF) matters with parties and subsidiaries, and with external parties.

• Conceptualize and implement, where possible, new ideas for the explanation of past, current and future fraud trends.

• Enhance market intelligence network by maintaining a working relationship with all industry members to keep abreast of fraud management developments, threats and trends.

• Identify and attend appropriate training opportunities according to requirements.

• To fulfil other responsibilities as and when required by the management in line with changing fraud trends and patterns.

Who you are

• University Degree or equivalent preferred.

• A minimum of 5 years in practical fraud risk management.

• Experience in law enforcement, financial forensic investigation processes would be a clear advantage. Possess good working relationship with law enforcement agencies.

• Have working knowledge of cyber frauds and social engineering modus operandi.

• Experience and familiarity with fraud surveillance and monitoring systems are advantageous.

• Have knowledge of the financial services industry, specifically in consumer and corporate banking, knowledge of private bank is a plus.

• Computer literate in Microsoft Word, Excel, Power Point, Project Management and other necessary applications.

• Demonstrates successes in working both independently and with a team.

• Presents self in a confident and professional manner.

• Independent, resourceful and enthusiastic with a high sense of integrity.

• Good interpersonal skills.

Who we are
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.