Job Description

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this, we have built a trusted payment infrastructure that lets consumers and businesses, African and international, make and receive payments in a convenient, borderless way.

The Role

We are looking for a Fraud Desk Analyst to join our team and help protect Flutterwave and our customers from fraud, working alongside business partners and internal teams.

This is a hands-on, round-the-clock role. You will monitor and investigate transactions as they happen, act quickly on suspicious activity, and help us keep payments safe, so that legitimate customers and businesses can transact with confidence.

Responsibilities include but are not limited to:

Monitor transactions and fraud alerts in real time to detect suspicious or unusual activity

Review and investigate flagged transactions and accounts, and take action (such as holding, blocking or releasing) in line with fraud policies and procedures

Escalate complex or high-risk cases to senior team members and relevant internal teams

Document investigation findings and maintain accurate case records

Handle fraud-related inquiries from customers, merchants and internal teams

Identify fraud trends and patterns, and share insights to help improve detection rules and processes

Prepare reports on fraud activity and case outcomes for review by senior team members

Perform any other duties assigned

Required competency and skillset:

Bachelor's degree with 1-2 years of experience in fraud monitoring, risk, transaction monitoring or payments operations

Strong analytical skills, with the ability to review data, spot patterns and make sound decisions quickly

Ability and willingness to work weekends and night shifts, as the role requires round-the-clock coverage

Strong attention to detail and clear written and verbal communication

Ability to work as part of a team and contribute to projects

You'll love this job if you:

Have an intellectual curiosity about payments, technology and how fraud works

Quickly understand customer use cases and requirements

Stay calm and make good decisions under pressure

Can work with cross-functional teams to resolve issues

Manage proactive and reactive tasks effectively

Are a self-driven, passionate goal-getter

Are passionate about process improvements

Embrace managing multiple activities at once

Are comfortable with ambiguity and the constant change of a startup experiencing hyper growth

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