Posting number: 2026-197
Department: Dept. of Revenue
Division: Taxpayer Services
Job classification: MANAGEMENT ANALYST 4
Posting type: Promotional
Categories: Customer Service
Attention Revenue! We have an opportunity for you to bring your investigative judgment, analytical expertise, and commitment to public service to a role that protects business owners and strengthens the integrity of Washington’s business licensing system. As a Fraud & Data Integrity Specialist, you will examine potentially fraudulent activity, identify risks, and recommend actions that help safeguard personal information and maintain confidence in public programs.
You will join Business License Services Operations within the Taxpayer Services division. The program serves as a one-stop licensing resource for businesses and works with more than 200 cities and counties and over 30 licensing programs across nine state agencies. Your work will support a licensing process that helps new and existing businesses meet their responsibilities efficiently.
Your contributions will influence decisions across the program. By translating complex records and system data into clear findings, you will help leaders prevent fraud, improve operations, strengthen internal controls, and use available resources effectively. You will also improve the employee and customer experience by supporting training, testing system changes, and simplifying processes.
You may thrive in this role if you are naturally curious, attentive to detail, and comfortable following complex information wherever it leads. The strongest candidates will combine sound judgment with an improvement mindset and will be able to explain difficult issues clearly, collaborate across teams, and handle sensitive information with care.
This opportunity is open to current Washington State Department of Revenue employees only.
The hiring manager may start screening applicants as early as November 24, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.
In this position, you will work across fraud prevention, data analysis, operational improvement, training, and system testing. While much of the work is performed independently, your success will depend on building strong partnerships and communicating recommendations that others can confidently act upon.
We are looking for a thoughtful investigator and practical problem-solver who can move comfortably between detailed analysis and the broader purpose of the work. You notice inconsistencies, ask useful questions, and make well-supported recommendations without losing sight of the people affected by your decisions. You communicate clearly with technical and nontechnical audiences, protect sensitive information, and remain organized when priorities compete. You also enjoy helping others succeed, whether by improving a process, explaining a complex issue, delivering training, or ensuring that a system change works as intended.
You will likely succeed in this role if you:
This opportunity may be especially appealing if you want to broaden your influence beyond one program or work unit while continuing to develop expertise in training strategy, facilitation, systems analysis, quality assurance, and organizational change.
The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:
Demonstrated progressive experience conducting in-depth investigations of suspected fraudulent activity, obtained through prior work analyzing digital records, identifying discrepancies, verifying personal identifying information, and documenting findings to support fraud prevention and program integrity.
Proven ability to research, analyze, and interpret complex licensing, system, or operational data, gained through experience evaluating data, preparing analytical reports, identifying deficiencies, and developing data-driven recommendations for management decision-making.
Demonstrated skill creating complex ad hoc reports and performance analyses, obtained through prior work using agency reporting tools to compile, evaluate, and present information that supports operational planning and strategic initiatives.
Proven experience developing, implementing, and improving procedures, guidelines, or workflow processes, gained through leading process evaluations, monitoring the effectiveness of action plans, and recommending best practices to enhance operational efficiency and customer service.
Demonstrated ability to plan, develop, and deliver advanced training, acquired through creating training materials, facilitating training sessions, conducting knowledge checks, and providing feedback to ensure staff competency and continuous improvement.
Proven ability to evaluate staff performance and training comprehension, developed through reviewing work for accuracy, providing corrective feedback, tracking training progress, and identifying ongoing learning needs.
Demonstrated experience independently resolving complex financial issues, obtained through researching collected fees, determining fund allocation or refund requirements, and communicating resolutions to customers in accordance with established guidelines.
Proven ability to conduct system testing and validate outcomes, gained through planning and executing test scenarios, analyzing system behavior, identifying defects, coordinating with testing teams, and confirming system changes or enhancements function correctly in production.
Proven ability to independently manage multiple, high-priority assignments in a fast-paced office environment, developed through balancing fraud investigations, data analysis, training responsibilities, financial queue resolution, and system testing while meeting deadlines under general direction.
Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.
Two years of demonstrated in-depth knowledge and understanding of the Business Licensing programs business processes within the Department of Revenue.
Two years of demonstrated in-depth knowledge and understanding of the Taxpayer Services division’s business processes and procedures which includes 1 year of professional experience in one (or more) of the following areas:
Experience in communicating effectively across a broad spectrum of personnel/managerial levels and maintaining relationships using excellent communication skills for meeting facilitation, networking, team building, conflict resolution, and presentations.
Experience in Microsoft Office tools such as Word, Excel, PowerPoint, PowerBI, and Project.
Ability to absorb new and complex information quickly.
The ability to break complex information, issues, or projects into simplified parts or tasks.
Experience conducting training and presentations demonstrating:
Knowledge of the BLS program and processes.
To be considered:
*Incomplete applications or applications received without these materials may be disqualified.*
To take advantage of veterans' preference, please attach your DD-214, member 4 long form, or your NGB-22. Please black out social security number and date of birth before attaching.
Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.
The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
With its great natural beauty, Clark County, Washington, always has attracted people and settlements. Framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west, the area is a picturesque place to work, play and live.
Named for Captain William Clark of Lewis and Clark Expedition frame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon metropolitan area. Today, more than 440,000 people call Clark County home.
Clark County government is one of the county's largest employers, providing a wide range of challenging positions for about 1,570 people. You can learn about current job openings, the application process, job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at https://www.clark.wa.gov/human-resources.
The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.
