Fraud and scams are becoming more sophisticated every day, which means protecting our customers and the bank has never been more important. As a Fraud & Scams Operations Analyst, you'll play a key role in helping us detect, prevent and respond to fraudulent activity while supporting customers through what can often be a stressful and vulnerable experience.
Working as part of our Financial Crime Operations team, you'll investigate suspicious activity across a range of banking products and channels, reviewing alerts and identifying potential fraud and scam events before losses occur. You'll take ownership of investigations from start to finish, gathering information, assessing risk, making informed decisions and working closely with internal teams and external parties where needed.
This role is about more than just investigations. You'll help identify emerging fraud trends, contribute to recovery efforts where appropriate and ensure all activity is documented accurately and in line with regulatory and compliance requirements. Every day will bring something different, and your work will directly contribute to keeping our customers, colleagues and bank safe.
You'll bring previous experience from a fraud, scams, financial crime or banking operations environment, although we're also open to hearing from people with branch banking experience who are looking to build a career in financial crime. Qualifications or studies in Criminology, Cybercrime or a related field will be highly regarded.
Most importantly, you're naturally curious and enjoy solving problems. You can analyse information, connect the dots and make sound decisions, even when working through complex situations. You're organised, detail-oriented and comfortable managing competing priorities while maintaining a high level of accuracy.
You'll also be a strong communicator who can build positive relationships with stakeholders and explain complex information in a clear and professional way. Whether working independently or as part of a team, you'll bring a collaborative mindset and a genuine passion for protecting customers from financial crime.
If you're looking for an opportunity to develop your career in a growing and evolving area of banking while making a real difference, we'd love to hear from you.
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.
BOQ Group is a leading Australian mid‑tier bank, supporting Australians since 1874. The Group serves around 1.5 million retail and business customers nationwide through a multi‑brand model spanning digital and relationship‑led banking, delivered via branches, brokers and digital channels. The Group’s portfolio includes digital brands Virgin Money, ME Bank and myBOQ, alongside relationship‑based brands BOQ, BOQ Specialist and BOQ Finance, providing customers with choice in how they access services. At BOQ Group, our purpose is to build social capital through banking, guided by a clear vision to be the bank customers choose. To find out more, visit us at www.boq.com.au/about-us/
