Job Description

Do you enjoy using your detective skills to research complex situations? Are you proficient in speaking, reading and writing in Portuguese? Join our team to ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations. Demonstrating delivery of best practices, you will leverage your deep understanding of prevention capabilities and fraud acumen to make informed decisions that protect or clients. If you are a critical thinker and able to solve problems in a fast-paced environment, you may be perfect for our team.

As a Fraud Analyst within JPMorganChase, you will work closely with internal teams to provide a white glove experience during the remediation process. In this role, you will be securing accounts, handling claims, and completing all necessary steps to make the client whole. This role will provide you the ability to strengthen your current skillset and empower growth.

Job responsibilities

• Identify and mitigate potential fraud risks using analytical skills to ensure robust protection for our clients.
• Collaborate seamlessly with various departments to enhance fraud detection and prevention strategies.
• Investigate detailed US & International bank fraud activities, using problem-solving abilities to uncover insights.
• Manage detailed reviews with tight deadlines, prioritizing tasks and managing time effectively.
• Detect and address fraud indicators with keen attention to detail, ensuring swift remediation.
• Communicate clearly and concisely with clients and team members to facilitate understanding and action.

Required qualifications, capabilities, and skills

• Must be fluent in Portuguese and English, with strong spoken, reading, and writing proficiency.
• 2+ years experience in an Operations and/or Client Service environment with a focus on delivering exceptional support and solutions
• Proficient in delivering excellent written and oral communications at an executive level.
• Demonstrates strong organizational skills, attention to detail, and excellent follow-up habits.
• Demonstrated ability to excel in dynamic, fast-paced environments by swiftly adapting to evolving demands and challenges.
• Skilled in handling highly confidential client details with professionalism, adhering to firm storage and retention requirements.

Preferred qualifications, capabilities, and skills

• Highly analytical, with expertise in collecting, analyzing, and synthesizing information at an expert level.
• Proficient in Microsoft Excel, PowerPoint and Word