The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to safeguard both customer and bank assets. This role involves data collection, analysis, and reporting to support the ongoing detection and understanding of fraud patterns and trends.
Key Responsibilities:
Monitor debit and credit card account activity across 14 markets for potential fraud.
Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time).
Initiate and process dispute documentation for transactions identified as fraudulent.
Respond to fraud alerts and notifications submitted by the Holding Company Call Center.
Analyze reports to identify fraud trends and share findings with management.
Maintain accurate records and case documentation through task logs for phone and email communications.
Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred.
Serve as a liaison between affiliate bank personnel, processors, and card networks.
Collaborate with BankCard departments to ensure customer accounts are complete and accurate.
Participate in internal meetings to communicate concerns and insights with leadership.
Ensure adherence to all applicable banking regulations and compliance standards.
Perform additional duties as assigned
This position must work on-site in Jefferson City, Missouri. Relocation expenses are not offered.
Qualifications
High school diploma or equivalent required; college coursework or degree preferred
Prior banking experience strongly preferred
Experience in customer service and telephone-based interactions preferred
Ability to quickly learn and navigate multiple banking and processing systems
Strong verbal, written, and email communication skills
Demonstrated analytical and problem-solving abilities
Excellent time management skills and the ability to multitask effectively
Monday - Friday 8:00am - 5:00pm with rotating Saturdays 8:00am - 12:00pm
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide. Member FDIC.
"Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
