Job Description

• The role requires employees attend training the first 3 weeks, from Monday-Friday, 9am-5pm CST. Then, moves to a full-time, 5 days/week position, requiring at 2 weekend days. This is a first shift position, 9am-5pm CST with flexibility.

• Review user accounts and transactions for fraudulent activity using internal tools
• Meet performance expectations
• Apply SOPs to make accurate, consistent decisions
• Maintain quality standards
• Escalate cases that fall outside defined guidelines
• Accurately track time, follow schedules, and maintain operational discipline
• Stay current on fraud trends, tools, and process updates

• Independently executes standard workflows with moderate complexity and consistent accuracy
• Strong attention to detail and ability to follow defined processes
• Ability to work efficiently in high-volume, repetitive workflows
• Sound judgment within established guidelines; knows when to escalate
• Reliable, consistent execution with minimal rework
• Comfortable with tools, data, and case-based review work
• Strong time management and accountability
• Must be available to work weekends

• Previous experience in fraud detection, trust & safety, risk operations, or account review environments
• Experience using case management platforms, handling repetitive workflows while maintaining attention to detail and accuracy
• Familiarity with Google Workspace tools, including Google Sheets, Docs, and Gmail
• Experience communicating and collaborating in Slack or similar platforms
• Comfortable navigating multiple systems and tools simultaneously in a fast-paced operational environment
• Experience working in KPI-driven environments with productivity and quality expectations
• Ability to adapt quickly to changing SOPs, fraud tactics, and operational priorities