Job Description

Job Location: Headquarters - Midland, TX 79701
Position Type: Full Time
Job Category: Banking
General

Summary
The analyst, under general supervision, but in line with established policies and procedures, is responsible for the bank’s fraud functions which involve a wide range of duties related to all departments within CNB.
Principal Duties and Responsibilities
- Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.
- Handle telephone inquiries from customers, the personnel of other departments, other financial institutions, and law enforcement regarding fraud.
- Review Fraud Net, Loss Avoidance, and CrimeDex alerts for fraudulent activity.
- Monitoring and investigating all items in Fraud Manager, Fiserv daily reports, FraudMap, and other software for fraudulent activity.
- Process and file fraudulent items with Law Enforcement to try to recover losses to the bank.
- Verify debits and deposits on all new accounts.
- Assist in processing Subpoenas and Garnishments.
- Complete SARS for compliance.
- Complete numerous spreadsheets on fraudulent activity.
- Keep up to date on the latest fraud scams and activity.
- Assist Compliance Department with Compliance Committee meetings and keep track of bank policies and procedures up for Board approval.
- Maintain regular and punctual attendance.
- Work cooperatively with others.
- Work overtime as needed.
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

QualificationsSkills and Abilities Required
- Analytical skills required to review data.
- Ability to adapt to technological changes and apply new knowledge to responsibilities.
- Ability to exercise good judgment and maintain confidentiality.
Certification/Education and Experience
- Ability to deal effectively and tactfully with customers and the personnel of other departments.
- Excellent problem-solving skills to properly handle customer problems and determine whether requests for confidential information should be furnished or refused.
- Broad knowledge of departmental operation, policies, and procedures, and computer-generated reports.
- Ability to recognize irregular or suspicious transactions and take the appropriate steps to prevent loss.
Working Conditions
- Secure work area due to sensitive customer information.
- Busy environment with minimal noise.
- Indoor, in an office environment, with a typical 40-hour workweek.
- Considerable effort and eyestrain from continuous computer use.
Physical requirements
- Occasionally move office equipment and files weighing 10+ pounds.
- Constantly operate a computer, a calculator, copy machine, printer, and other office equipment.
- Must be able to remain in a stationary position for long periods of time to process work.