Job Description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

We are seeking a talented and experienced Fraud Analyst to join our Fraud Prevention and Investigations team at Customers Bank. As a Fraud Analyst, you will play a crucial role in driving data-driven insights, analyzing business processes, and providing valuable recommendations to enhance our organization's performance.

Responsibilities:

• Knowledge of various fraud threats across multiple payment/access channels and prior use of applicable software to mitigate said threats.

• Proven verbal and written communication skills.

• Basic understanding of certain regulatory requirements associated with fraud mitigation activities, such as Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E, Gram-Leach-Bliley.

• Understand the importance of regulatory compliance and adherence to internal policy and procedure.

• Multi-tasking and the ability to prioritize in a face-paced environment.

• Participates in special projects and performs other duties as directed by management.

• Experience with cryptocurrency (digital assets) fraud investigations preferred.

• Experience with SBA/PPP loan reviews preferred.

• Identify through fraud mitigation activities opportunities to enhance internal policies, procedures, and controls within the enterprise.

• Ability to analyze data and develop effective reporting for various levels of management.

• Ability to trend data to identify potential fraudulent transactions and gaps in procedures.

• Develop and maintain relationships with various internal departments to collaborate on issues that impact areas outside of Loss Prevention.

• Ability to draft complete policy and procedure documents, including visual aids when necessary to support the written word.

What do you need?

• Degree in Criminal Justice, Finance or related field; or 1-2 years of experience in field of fraud detection/prevention, preferably in financial services industry.

• Possess/Project self-confidence and fast learner.

• Excellent verbal/written communication and inter-personal skills.

Technology Skills:

• Proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook)

• Knowledge of core and ancillary banking systems.

• Able to navigate and use multiple systems.

• Must be legally eligible to work in the US without sponsorship

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.