Job Description

Job Location: Redwood City, CA 94065
Position Type: Full Time
Salary Range: $32.00 - $42.00 Hourly

FRAUD ANALYST (Redwood City, CA)

Summary:
To prevent and detect suspicious and fraudulent activities on credit union accounts. Identify fraud trends and develop continuous process improvements while meeting or exceeding performance guidelines. Analyze and report on these trends to management. Demonstrate the ability to take initiative and make sound business decisions. Work with internal and external customers maintaining a professional and confident demeanor. Maintain confidential information. Assist with fraud prevention training and presentations. This is an hourly, non-exempt position.
Why Provident?
Provident Credit Union was established in 1950 and we rank among the top 10% of credit unions in the US.  We believe having a culture that is accepting, supportive, diverse and inclusive makes us all better.  Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation.
Our values are:
- Listen
- Get Better
- Do What’s Right
Specific Job Duties
- Identify fraud trends by analyzing data and industry alerts.
- Identify suspicious activity and work with appropriate teams to investigate and thwart the activity
- Provide statistical data on Credit Union losses on a regular basis.
- Develop processes and procedures to prevent or minimize fraud losses.
- Work with fraud teams to review data and reports that have potentially fraudulent transactions and/or suspicious activity.
- Work with fraud teams to review new account activity and loan files to detect fraudulent accounts and implement mitigation steps to prevent future fraudulent activity.
- Work with law enforcement with case investigations.
- Work with BSA and fraud teams to investigate suspicious alerts from internal departments and AML software, doing proper follow-up and documentation.
- Assist with training new employees on fraud prevention basics. Create presentations to deliver to varying departments as assigned. Provide one-on-one training as requested.
- Complete investigation tasks for assigned cases. This can include plastic card fraud, check fraud, loan fraud and identity theft. Assist with processing claims.
- Provide great customer service to internal and external customers.
- Make recommendations on how processes can be improved and policies modified. Answer policy questions assist the RM manager as needed
- Must be detailed-oriented and possess strong organizational and time management skills.
- Assist with other duties as directed by management.
- Understand and adhere to BSA & OFAC policies and procedure, including reporting suspicious activity.

QualificationsEducation/Training/

Experience:
- BS degree preferred or equivalent experience in fraud investigations preferred.
- 5+ years credit union or banking experience required.
- 2+ years of experience in fraud or investigations and AML experience in a banking environment
- Experience with fraud analytics preferred
- Required computer knowledge, Microsoft Office, Excel, and Word.
- Proficient in Excel and above average proficiency working with spreadsheets and data.
- Proficient in Tableau- moderate experience
- FDR, Microsoft Access. Verafin AML software experience preferred or similar anti-money laundering software
- Excellent communication skills required. Must be able to speak clearly over the phone and in person.
- Must be able to write clear and concise reports.
- Excellent attendance is a must.
- Ability to work independently and without direction. Take initiative and make decisions.
- Must be able to prioritize and meet deadlines.
- Analytical abilities are required to perform investigations
- Must be able to work in a fast-paced deadline driven environment.
- CAMS (Certified Anti-Money Laundering Specialist) or Fraud Examiner Certification preferred
Benefits you will enjoy:
- Quality medical, dental and vision care coverage
- 401(k) retirement plan with up to 150% matching employer contributions
- Strong commitment to investing in your career and educational advancement by offering up to 100% Tuition reimbursement for approved courses.
- Annual discretionary bonus
- Generous paid time off and paid holidays
- Flexible spending accounts
- Short and long-term disability coverage
- Life and AD&D insurance
- Employee Referral bonus
- Provident membership
- Rate discount on home and auto loans
- Opportunity to use company owned condo in Maui and Lake Tahoe
Pay Grade is P2. This position is eligible for annual discretionary bonus.
Targeted Hourly

Pay: $32.00 – 42.00 / hour  (Depending on experience)
Provident is an Equal Opportunity Employer
We are a winner of the Bay Area News Group Top Workplace in 2017 - 2026. Check us out on Glassdoor