A day in the life of aFraud Analyst
Analyzing incoming alerts to identify potential fraud and take measures to stop the bleeding.
Handlingfraud cases thatwere reported digitally or via call
Utilizing various fraud detection tools and techniques to identify fraud.
Treatingemails from internal (KYC, A&S, Complaints,DBPI,Branches..) as well as external (Merchants, Other Financial Institutions,the Police, customers…) stakeholders.
Chatting with customers and answering general and advice questions.
Actively working together withFraud Prevention, Fraud Detection and Fraud Investigation to build asecurerbanking environmentfor our customers, create opportunities to improve processesanda safer societyforeveryone
How to succeed
We hire smart people like you for your potential. Our biggest expectation is thatyou willstay curious. Keep learning. Take on responsibility. In return,we willback you to develop into an even more awesome version of yourself.
Abachelor’s or master’s degree is preferred.
Effective communicationskills in French,Dutch,and English Level B1 inEACHlanguage is the minimum requirement.
Ableto workMON-FRIbetween 8:00 and 22:00in weekly changing shifts,andsometimes on SAT.
Strong analyticalskills anda drive to dig deepintocasesto find and stopfraud
An empathic and understanding personality that listens to clients andunderstands what thefraud victim is going through, yet assertive enough todeal with fraudsters and mules as well.
A can-do and hands-on mentality.A great mindset is everything, we will teach you the necessary Fraud knowledge.
As aFraud Analystyou will have the opportunity to:
Become a Subject Matter Expertin Fraudand to grow withinFraud Operations
Or to move onin our Tribeand to becomea Fraud Investigator,a Fraud CJEor work on Fraud Awareness
You will be fully trained in Fraud Operations andreceive regulartrainingin assertiveness, cybersecurity,and financial crime.
The team
Fraud Operations is oneOperations team,ledby three circle leads The operations team functions as one, regardless of the circle lead. Youwill be part of a team of +35 Fraud analystswhowill help you to succeed. We have a strongfraud fighting culture and we always put the customer first. We are proud of the impact that we have on our customers and on ING Bank.We are determined to fightfraud every day and in every way we can,to guarantee a securer banking environmentfor our customersand a safer society for everyone. Together we are stronger against Fraud!
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
