To deliver effective administrative support by maintaining accurate records, generating reports, and updating relevant information throughout the fraud management process. This role supports specific sub-functions within the fraud value chain to help reduce the impact of reported and confirmed fraud incidents on the organization and its customers.
Are you someone who can:
Execute activities for arbitration of cases by preparing required information and controlled sharing of customer data between banks.
Engage with stakeholders to validate transactions and support fraud investigations.
Compile, check and supply fraud-related documentation in the required format.
Record and disseminate fraud-related information accurately and on time.
Perform fraud administration duties in line with rules, processes and systems.
Contribute to reducing operational losses by providing efficient administrative support.
Execute recovery activities in line with standards and laws to maximize recoveries.
Compile and communicate accurate reports on fraud according to area of focus.
Deliver exceptional service through proactive, innovative, and appropriate solutions.
You will be ideal if you:
Hold a minimum of NQF Level 5 qualification.
Have 1–3 years of working experience.
Are detail-oriented with strong administrative and documentation skills.
Can manage personal development to increase skills and competencies.
We can be a match if you are:
Adaptable and proactive.
Collaborative and able to share insights across teams.
Committed to accuracy and timeliness in your work.
Passionate about protecting the organisation against fraud.
You will have access to:
Opportunities to collaborate with colleagues across the Bank.
A challenging environment focused on fraud prevention and recovery.
Development opportunities to grow your skills and expertise.
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Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
07/07/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.
Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.
The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.
