Job Description

Company Background:

We are representing a group of companies specializing in the Food & Beverage industry. As part of their ongoing expansion, they are seeking experienced Franchising Manager to join their growing team based in the heart of Kuala Lumpur.

Key Responsibilities:

Franchise Expansion & Development

• Identify, evaluate, and recruit qualified franchise partners aligned with the company's mission and values.
• Develop and execute strategies to drive franchise growth in targeted markets.
• Manage the end-to-end franchise acquisition process, including prospecting, presentations, negotiations, and onboarding. 

Franchise Operations Support

• Ensure franchisees adhere to operational, financial, and brand standards.
• Provide guidance and support during pre-opening and post-opening phases.
• Coordinate training and development programs for new and existing franchisees.

Relationship Management

• Build and maintain strong relationships with existing and prospective franchisees to ensure mutual business success.
• Support franchisees in business setup, operations, and performance optimization.
• Conduct regular reviews and provide business insights, market updates, and guidance to franchise partners.
• Serve as the primary liaison between the franchisor and franchisees.
• Address and resolve franchisee concerns or conflicts promptly and effectively.

Strategic Planning & Market Research

• Analyze market trends, competitor activities, and potential territories to identify expansion opportunities.
• Collaborate with the marketing and operations teams to plan promotional activities for franchise recruitment and brand visibility.
• Contribute to the development of franchise policies, business models, and performance frameworks.

Compliance

• Ensure franchisees adhere to the company's standards, operational guidelines, and brand integrity.

Performance and Reporting

• Monitor franchise performance metrics (sales, profitability, customer satisfaction).
• Prepare reports and present performance updates to senior management.
• Recommend improvements to franchise systems, policies, and support mechanisms.

Requirements

• Bachelors degree in Business, Marketing, Education Management, or a related field.
• Minimum 5 years of experience in franchise development, business development, or operation management (preferably within the Food & Service industry).
• Ability to manage multiple franchise operations efficiently.
• Good communication skill in English.

Working Hour:

Monday - Friday, 9:00am 6:00pm

Interested candidate may apply online or send resume to jiayin@talentrecruit.com.my

Only shortlisted candidate will be notified.